Everyone from the security guard to the assistant manager went out of their way to try and assist me when my schedule was very unpredictable. From the waitress who served me a beer and pizza to the overnight staff.

I did not like a local business called Mod Pizzeria across Airport Road from the hotel. The young lady behind the counter had a terrible attitude and insulted me to my face and then laughed at me when I told her I was leaving. She even had the nerve to throw the pizza dough across the food station into the garbage can and tell me I was miserable. As a US Marine Corps veteran of 7 years and especially after asking her to slow down her speech because I was from out of town she continued with her sarcasm and unplesant demeanor. I would never spend a cent in this business no matter how good the food may or may not be.

Good parking, good cafe in the lobby to meet people. The woman who works in the breakfast area is the company's best asset. Hard working, helpful, cheerful and chatty, she is a gem. I hope they pay her really well; she is a great ambassador for the hotel and for the brand.

Rooms are a bit tired, carpets dingy. Staff conversing loudly in the corridor don't realise they can kill off any chance of having a late sleep.

The room was great and facility itself was awesome. Staff was super friendly (especially having to get a new room key at 2am-so helpful)

I liked the pool but wished it was heated. I imagine they get alot of business from skiers etc since blue mountain is only 20 mins away, but after being outdoors all day in the cold, my kids were looking forward to swimming indoors, but water way too cold.

Very nice. Staff were amazing- after checking out, approximately thirty minutes down the road, we discovered we had left a cooler with over $100 of chocolate from our Hershey visit in the room's fridge. A call to the desk and they verified it was there, and brought it to the front desk for us to return and pick it up.

Size and condition of the room. Proximity to property amenities. Very clean. Quick, efficient and courteous staff and maintenance crew.

Wished the pool wasn’t ice cold and that the hot tub was warmer but I’m sensitive to temperatures.

Cleanliness of the room and facilities. Friendliness of the entire staff

I didn’t like the fact that there was a truck depot behind the hotel that is operational 24 hrs a day, and they are quite noisy

Safe area! Restaurants within walking distance. Overall nice location. Super nice staff.

We had mold/krusty remains in the water part of our keurig (which I’m glad we noticed before we used it). There was paint peeling from our ceiling in the bathroom. Everything else felt clean though.

The facilities and the decor of any Hilton Garden Inn is always exceptional.

I noticed after their remodel that they did not include a toilet paper dispenser. I find that particular functionality necessary in any property. especially for safety and health reasons. spooling, toilet paper off of your finger is not exactly, healthy and safe when every other occupant is doing it.

Convenient

Discontinued maid service unless you ask, but you still pay the same or more. Understand people don't want to work, but if they're paying less staff, shouldn't the consumer see that since they were services to us? Also used to give discount coupons for breakfast and don't have even a continental breakfast like most hotels now do.

Excellent hotel - wish breakfast was included for the amount paid for a night - you must pay for breakfast - other then that everything was good

That you have to pay for your breakfast