Gentleman who worked in the breakfast area was so much better than the regular lady who was normally there. Supplies were out of stock when she worked and she was always on her phone rather than wiping down tables and emptying trash containers like the gentleman was constantly doing. He needs to be the regular guy and she needs to work elsewhere as she doesn’t seem to take pride in her job and had a very “sour” and unfriendly attitude as he was so pleasant and energetic and always doing something as she just stood around looking at her phone. I was there 7 nights and had breakfast every morning so saw the difference when he was covering her days off. Never once saw her clean a table or empty a trash can - he was constantly doing this!

We stayed here for our 20th anniversary trip and we truly enjoyed it. Great room, clean and the window seat was great for putting our luggage.

The only negative thing I have to say is the tv is older, I rented Dances with Wolves on Amazon (because South Dakota!) and there was no airplay or way to stream to the tv. We went to Walmart and got an hdmi cord to hook up to the tv and every few minutes the screen would go black. After about an hour of that, we turned the movie off.

The lady working the front desk, Stephanie, was the best. Friendly, professional, helpful, full of knowledge, a real joy to talk to. The breakfast was always hot, breakfast room always clean. The Staff that cleaned the room left the rooms looking like no one had stayed there. Clean rooms, bed made, bathroom clean, outstanding job!!!

This place had just had a major rework, everything was new and there were a few glitches. Internet Password did not work the first time I tried it, The T V cable was always going off, I had to reboot the HDMI cable box every 30 to 45 minutes. Luckly I was out doing stuff and did not have much chance to watch TV. There were other minor glitches, but again Stephanie at the front desk was very helpful.

The staff was very friendly and helpful. Bert, at the front desk, gave us several ideas for places off the beaten tourist path to visit. They are in the middle of updating their building. Our room had been renovated. It was bright and had a window seat that you could curl up in. The bed was comfortable! The biscuits and gravy for breakfast were good.

The bathroom was dark and needed more lighting. The pillows were hard, offsetting the comfy bed. Breakfast was adequate but the plates were too small for even one waffle. However, the day they had biscuits and gravy, I enjoyed them. The only protein option was boiled eggs.

Cleanliness of entire building. Helpfulness of staff, location, communication, online checkout. Nice desk chair.

Noise travelling from hallway. Loudness of other room doors closing. No reimbursement for not getting regular breakfast that I paid for because of water leak. Noise from icemaker close to my room. Did not like taste of free coffee(major negative). Tiny pool. Noise from footsteps above me.

Pet friendly, friendly staff, close area to take the pugs out for their business, elevator equipped from 2nd floor pet room, good breakfast and centrally located for Custer State Park, downtown Rapid City attractions, Mt Rushmore and the Crazy Horse Memorial. A good 5 night stay though I recommend 5 full days there.

Room AC was noisy but got accustomed to it. A little pricy for pets.

Convenient to where we needed to visit.

Our booking listed a queen-sized bed, but it seemed to be a double. The suite has ONE drawer for stowing clothing. Everything else we had landed on exposed pegs! We didn't use the drawer, which was under the microwave oven, and opted to live out of our suitcases for four nights. We were eager to have some eggs at breakfast, not to be.

The bed was comfortable and the air conditioner did a good job cooling the room. The remodeled breakfast area was well done. It is close to downtown, restaurants and shopping. We have stayed here about 10 times over the last 15 years.

There were no drawers in the remodeled room so it looked untidy. It needs another mirror outside the bathroom near an outlet. The small border around the bathroom sink made it difficult to place a hair dryer and curling iron

The staff are very nice. The breakfast is good, with a variety of fresh fruits like apples, oranges, and bananas, as well as yogurt, waffles, and milk. The room is very clean, and the price is excellent. The parking area is well-lit and feels very secure, which made me feel safe even though I checked in late. I stayed there for three days and would definitely come back next time I have the chance to visit Rapid City.

Nothing.

As soon as you enter this Microtel Inn & Suites you are met with a bright and sunny atmosphere. The furnishings, in yellow and grey, look very pleasing. This theme is carried on throughout the hotel and rooms. We had not used the Microtel chain before but very pleased we did and will certainly book another Microtel in the future.

Nothing at all.