Breakfast was good, staff was super friendly and helpful. There was a large group of kids waiting for a bus in lobby and sitting at all the tables and chairs which made no place to sit for breakfast. I thought maybe a staffer could have told them if they aren't eating they need to sit in other areas of the lobby. Finally, a guest spoke out and said, "If you are not eating, you need to sit somewhere besides the dining tables." Everyone then got up and moved and were very nice about it. We used to have people that traveled with us called, "parents" that would have took something called "a leather belt" to us if we didn't give up our seat to someone looking for a table to be able to eat.

There are very many things to like about this hotel and very few things not to like. However, the carpet in our room (322) could have been replaced several years ago and would still have been too late to replace it. If not for that ONE THING, I would have given a 5 star rating to this hotel.

We loved everything about this hotel!!! We stayed a full week for our daughter's 21st Birthday! The employees at the front desk went above and beyond to make sure we were happy during our stay. They were very welcoming and friendly and answered all our questions about the hotel and area we were staying. The breakfast served every morning was delicious and the staff was nice. Our room was very clean as well and we liked how they changed our sheets every few days during our stay. We will definitely stay at your hotel when we visit again!!!! Thank you!!!

There wasn't a thing we didn't like! We were extremely happy with our stay!

Large, very clean room. Plentiful breakfast - pancakes maker, cereal, boiled eggs, pastries, toast, bagels, eggs, biscuits, gravy, potatoes, sausage, yogurt etc. Coffee in urns with real milk or creamer. Large free car park linked to petrol station. Towel animals! The Willie Nelson general store and museum is steps away and we'll worth a visit. The Nashville Palace is also a couple of minutes walk away for good food and excellent entertainment. There is a shuttle into Nashville if you don't want to use Uber.

The hotel isn't in central Nashville but that was okay for us as it was easy to drive to and park. It was a short Uber journey to the Country Music Hall of Fame.

This was a great property in the best location. The rooms are clean and staff is friendly. The daily breakfast was great. they have a shuttle that will take you to downtown Nashville for $15. Use the shuttle. it is $52 per 4 hours to park in downtown Nashville so definitely use the shuttle. it runs every hour on the half hour.

nothing to complain about

Very clean and plenty of parking. Close to necessary needs. Ie: restaurant, fuel,Opryland mall. Shuttle to downtown..

The fact that they had an employee that was very confrontational about a problem that we were having with our heating air conditioning unit. It wouldn’t work with any settings. After addressing the problem with Cris another employee that was very helpful. This gentleman felt he had to keep interjecting his opinion. Making the situation more complicated then it had to be. Cris on the other hand was very helpful. The day I was checking out he started in with me again about the problem which showed how unprofessional he is and really should not be on the front desk. The biggest issue is that he didn’t even know what he was talking about… just wanted to hear noise come out when he opened his mouth…

We were in Nashville to attend the Grand Ole Opry and take a walk around the Gaylor Opry Land hotel, which were both very close by. There were a lot of bars in the area of the hotel, but we did not hear any noise from that. The breakfast was great, and the staff were friendly.

It was a little pricey for what we needed, and the pool was closed for maintenance, although there was a sign stating a neighboring hotel would allow us to use their pool if we wanted.

the staff was friendly and helpful...housekeeping was great....great location close to a lot of attractions the breakfast buffet looked good.. the bummer was the pancake machine was not in service.

everthing was great ....my only complaints were the mattress extremely hard and the company contracted with to take you downtown, mall, gaylord hotel or grand ole opry ....there should be one price for the entire stay to go to any of these places

I had a fantastic stay at this hotel. The cleanliness was truly above standard - everything felt fresh and spotless. The staff was also a major highlight - friendly, helpful, and always went the extra mile. To top it off, the hotel itself seemed brand new. The rooms and facilities were all modern and up-to-date. I highly recommend it to anyone looking for a clean, comfortable, and welcoming place to stay.

Breakfast was excellent, well above most other "free" breakfasts at other hotels. The selection was great and the staff member was constantly keeping items replenished and cleaned.

Really no complaints. If I had to come up with something, the only thing I can think of is that the towels we used were probably a bit past their prime. No holes or stains, just not very soft.

The location was perfect. We loved that the street to get to the mall and Opry resort were easy to access from the hotel. A+ location. Will book again in the future.

We didn't like that the pool did not open until 10am. My son wanted to swim for a little while the morning we checked out, but did not get to swim very long since it did not open until 10 and we had to check out by 11. Opening the pool earlier would be great.