I've thought hard about this and I still think that a recent 4-night stay was the best hotel experience that I've had, and at a very affordable price. There was no one thing that set this hotel apart, it was really the sum of all the features. ROOM: Traveling with some family members required larger rooms than our usual 2-person stay. I was thus delighted to find that my "2 queens & sofa" room turned out to be an entire house with full kitchen, bath with disability shower (tub with wand & grab bars), living room (with sleeper sofa), dining room, 2 queen bedroom and private back porch area. This made our stay extremely pleasant and was very surprising as our room cost about the same as other 3-person handicap rooms we stayed in on our trip. Note though that not every room is a suite. BREAKFAST: A breakfast room that seats at least 50 in a comfortable room that feels like a lodge rather than hotel space, and a complete breakfast no matter what you like (even yogurt for cereal the way my wife likes it). The main meat & egg dish changes daily and they post what it will be tomorrow on a board at the lobby entrance in the afternoon each day. The main food gets cleaned up but the room remains open for coffee, tea & other drinks and sometimes cookies all day long. HOTEL GROUNDS & LOCATION: A series of 8 buildings set across about 13 acres makes it feel more like a resort, which I guess it is in the winter. Has an outdoor pool and tennis courts and a quiet spacious country feel while being just 2.5 miles from downtown Rutland right on VT Rte 7. STAFF: Staff couldn't have been nicer. Daily room service is on-demand, which we only used for clean towels. Jody & Robin in housekeeping were quick to respond with our requests. Manager Lisa and Stella at the front desk were quick to help with any questions or issues. Bottom line, there is no where else I'd stay in Rutland in the future at any price.

The room was super clean and the beds were very comfortable. Coffee in the morning was ok and the waffles were good. Plenty of options for breakfast.

At 1:30 in the morning someone started banging on our window and door like they were trying to get in. We called 911 and also thr front desk and the police and front desk clerk showed up to escort the person away. That was terrifying. The next morning the manager told us that sometimes that happens. Won’t stay here again.

First of all the level and quality of service, especially the manager Lisa who was able to help and find great solutions to any problem. Other than that the rooms are spacious and well equipped, the breakfast has good variety and we enjoyed it very much! The distance to Killington ski resort is only 15 minutes which was very convenient.

The bath is a bit old fashioned and the water pressure was somewhat low. The fact that the pool is seasonal is a downside for a ski vacation

We had a suite, and the room was spacious, with a living, dining room and fully equipped kitchen. There was a lot of closet space. The staff were courteous and went out of their way to assist us with all of our needs. The breakfast was good, with a few different options, and was continuously refreshed by the staff.

The kitchen and some furnishings appeared to have been renovated and updated, however some areas of the suite, like the bathroom could use more updating..

Very clean and a pretty nice breakfast.

I was able to check in but there was a little issue with me being a local. They didn't want me to stay there becasue I was from the area. It was quickly worked out and in their defense Rutland, Vermont has more riff raff than most big cities. This is literally the only hotel in Rutland that doesn't book roomes to homeless people. If you're on the fence between this hotel and another one in the area you would be wise to choose Best Western for your own safety.

Staff friendly and helpful. Rooms clean and comfortable. Good breakfast. A very safe location.

There are no elevators at this property, by the time we arrived we had to take a second floor room. There is no higher floor than that, but if anyone in your party has mobility issues you may want to let the hotel know ahead of time so that they can accommodate you.

Staff was so helpful and accommodating. James was so nice and helped us with our luggage. He and the staff were were wonderful in getting us a ground floor room to accommodate my post surgery trip.

My only concern was not with the staff or accommodations, but rather with the upstairs guests who seemed to make really loud noises like they were dropping heavy objects upstairs.

We were in a standard double which was fine but the noise from adjoining rooms kept us up most of the night. I asked the front desk if there was a room we could move to away from this noise and they upgraded us into a suite in building 7 without blinking an eye! The room was perfect and quiet!

The front desk staff was exceptional. We had to cancel and then re-book and Steve went out of his way to make sure we were charged the original lowest rate quoted. The location was perfect, close to restaurants and other services. The suite we had was spacious with a beautiful balcony and complete kitchen. Highest recommendation and will come again.

A bit more variety on the breakfast, such as cooked instead of instant oatmeal.

Staff went above and beyond for a last-minute accommodation we needed. Breakfast stocked and available parking next to the building was helpful if you were at a further-away unit. Great property to walk a dog on numerous times a day.

The heating/air conditioning units in all the rooms we've been in over the years are all old and could do with replacing. The general vibe of the place is a little older and lived in, but it is comfortable, clean convenient, and staff are great enough to keep us coming back every year.