Everything about our stay was great, even before we arrived. Staff communicated through out the week, leading up to our stay, saved my request for first floor, due to mobility issues from a recent back injury, even with us not expected to arrive until later at night & it was a fully booked weekend with the state basketball tournament. Check in was the easiest/quickest I've ever had. The location was amazing for where we needed to be & staff was friendly & helpful throughout our stay. Plus having a Noon checkout, is the cherry on top. The king bed was also very comfortable & our room was quite spacious in our 1 bedroom king suite. Our last night, we had some loud neighbors from another team who happened to stay up way too late, into the am hours & utilized the conference rooms that happened to be right across from our room, but that is of no fault of the hotel & I did request the 1st floor, so just left the bathroom fan on to help drown out our neighbors.

Everything was just great! King suite with jetted tub very clean quiet excellent after a long day

Mattress was low quality and you could feel some springs sitting on the edge through the material. Just updating the mattress in the premium rooms might be a good idea. Would have been totally acceptable for a standard rate room. I should also add I did have a good night sleep but expected just a little more for the price of a premium room. It probably was a good mattress when it was purchased but it's an older hotel so they probably just need to update it.

Location, easily accessible to other facilities we needed. Clean, pool was well maintained. Breakfast was good, (coffee could be stronger). Dog relief areas were abundant and we really enjoyed our stay!

Honestly, we’re past COVID. Having a policy of cleaning the room and making the bed only every 3 days is absurd. When you’re paying about or over $200 a night, the very least you should expect is the room to be cleaned, towels changed, and bed made daily. I literally had to complain to get these minimal things done. Why? Now, after I complained it was done, but I should have not have to have asked (after the first day, when I did ask and it wasn’t done.)

I enjoyed everything about our stay. The staff was friendly, no holding charges applied to your credit card, the rooms were spacious and clean, comfortable beds, the pool was warm & the breakfast was great. I frequent the area often for appointments and this is our go to hotel from now on.

Nothing bad about it.

Location is good it was very well-maintained everything worked as it was supposed to work this was the weekend they have the semi finals for the girls ball teams, this weekend every year coincides with the one that I am there for. in the past they have run around all over at all hours making noise and raising hell They had a sign up that covered that behavior and they were clamped down on and except for one yell over the six days I was there you couldn’t have asked for a better behaved crew they also had a sign out front that I will enclose a picture of that I just loved!

extended stays get room service every three days somehow I managed to fall through the cracks but when I mentioned it they were there instantly

Really nice Room and Facility. The Pool and hot tub were great, although there was far too much chlorine in the hot tub. Handy location to a lot of fast food and UW- Stevens Point. Great trail system behind the hotel for walking or running.

nothing

I liked the variety of food for breakfast and the coffee. The staff was available and able to help whenever I needed something.

The floors were squeaky. Someone next door had a squeaky bed that was loud for a good 20 minutes.

The staff was amazing. We were staying somewhere for a wedding and they allowed us to check in late so we didn't have to run from the Venue back to our hotel! After a long night, the staff were amazing at allowing us a late check out so we could relax from the night before. Amazing team. It was a very nice room. The tub was to die for and just what I needed after a long night of wedding dancing!

The bed sheet seemed to come up as we slept, but other than that our trip was perfect.

I adv I had brought a pet, and was charged nothing upon check in. But when I was going to check out, I received a call in the room stating I owed a 50.00 pet fee. This was not disclosed upon check in.

Breakfast was great. Our 2nd room was comfortable. The staff was friendly and professional.

The 1st room they put us in (#126) had a leaky floor bathroom. We contacted the front desk and they moved us to a very comfortable room. And please bring back the cookies!