We traveled as a family to Vietnam with two babies under 2. For 4 days of our trip we stayed at the New Orient Hotel. The staff were outstanding, friendly, aware and courteous. We stayed in a suite with a semi river view. Everything was clean and house keeping put in attention to detail. The gypsy restaurant is incredible, fine dining with option of A' La carte or set menu. The rooftop pool was stunning and the cocktails were delish. The kids club was an adequate size, though not staffed and children must have a parent or nanny accompanying them. The staff were so sweet. They thought it was our wedding anniversary (not 100% sure how/why this happened), they gave us a beautiful little cake and set up the room with rose petals and towels made into swans. Great spot to look at local Vietnam and a less touristy spot. Local street markets with fruit, veg, banh mi and other interesting items. For last minute snacks (and if like us you're traveling with babies who need milk) there is a corner store that sells most conveniences at a good price. The building also has magnificent ball rooms and function areas. There is an exquisite bridal dress store two shop fronts down the road, if you are travelling for a wedding this is worth noting. A wedding occurred during our stay and while it was a big wedding there was no noise reaching the suite. I only knew about the wedding due to the signage and extra staff attending elevators. While the property is riverside a 'Grab car' to the beach cost $3-$6 depending on requirements. All in all the property was well worth the stay and we would stay again.

The only flaw we could find and this is truely being picky is that there are two very small flights of stairs (maybe 15 stairs total) that can be a little challenging with a stroller The staff were very accommodating and always offered to assist.

xin chào, We really enjoyed this hotel. The room (premier de luxe double with a view of the river) was spacious and tidy, perfectly cleaned daily. The breakfast buffet was more than enough for us and very good quality. The rooftop was a perfect place to enjoy the breakfast The hotel is also perfectly located, near the promenade next to the river in a neighborhood with many options for going out. The beach is a bit further away, and we recommend booking a taxi or Grab there. The reception was very good, also personally picked up by taxi from the hotel at the airport, (for a small fee) The personal service is exceptional. At New Orient Hotel the guest is central and nothing is too much to make the stay as pleasant as possible. We were very well assisted in excursions, via taxi service (if possible via the hotel taxi, and otherwise via an external taxi company), but always safe and well organized Thanks to Lucie, Mya, Rose and Wendy for the assistance in planning excursions, but also for arranging the small daily matters. Thanks to the concierge staff for the nice chats Thanks to all the other staff we didn't see but who certainly contributed to the good stay. Our heart is now a little bit in Vietnam, we hope to come back soon. When we return to Vietnam, we will definitely stay at this hotel again.

Nothing, really nothing

We had a fantastic stay! The hospitality was outstanding from start to finish. Special thanks to Mya, who organised everything for us and made sure we were comfortable throughout our stay. She went above and beyond to ensure everything was perfect. Even organised a scooter for us. Would definitely recommend this hotel to anyone visiting! Buffet was fine. Nothing to write home about. Room was very comfortable and clean. The rooftop bar is apparently quite famous locally. Location was good too.

What a wonderful hotel! The staff is incredibly friendly, especially Lucie. Nothing is too much for her — she's always willing to help and arrange anything you might need. In the morning during breakfast, Lucie came by for a chat. She asked how we were doing and if there was anything she could do to make our stay even more enjoyable. We really appreciated this personal attention. Initially, the booking didn’t go well. Booking.com hadn’t mentioned that the room had no view, nor that painters would be working on the balcony every morning from 6:30 a.m. We declined this room and explained that we had expected one with a view. The ladies at the front desk handled the situation very professionally and to our complete satisfaction — we even received a complimentary upgrade. Truly an amazing room! Despite this small hiccup, still a 10 out of 10!

Nothing

This is an outstanding property. Our room (living room and separate bedroom) were very comfortable and clean. The staff bent over backwards to provide outstanding service. They had a car pick us up from airport, we hired a car for 2 days - one to go to Marble Mtn/cocunt Forest/Hoi An and another day to Ba NA Hills. Mr. Quoc was our driver and was outstanding. Lucie was in ongoing contact with me via WhatsApp before the trip and during our stay. She and Mya were so pleasant and wanted us to have a great time. We also received complimentary spa treatment and return car to airport as we stayed 4 nights. We have not had such outstanding service on any of our many other trips. Both pools were great and enjoyed drinks on the rooftop bar. I don’t usually write this much but it was truly wonderful.

N/a

I recently celebrated my 13th wedding anniversary at New Orient Hotel Da Nang, and the experience was nothing short of amazing. When we arrived, the staff made us feel special and welcomed. To our surprise and delight, they had beautifully decorated our room with romantic touches that truly set the mood for our celebration. As if that wasn’t enough, they went above and beyond by gifting us a delicious anniversary cake, which was both thoughtful and delightful. The attention to detail, the warm hospitality, and the effort they put into making our day memorable left us on cloud nine. I highly recommend New Orient Hotel Da Nang to anyone looking for an exceptional and personalized stay. Thank you for making our anniversary unforgettable!

Breakfast, pool, the room itself.

Drinks taken from the hotel room or during breakfast were not allowed elsewhere in the hotel (like the rooftop bar, swimming pool).

A wonderful hotel with an excellent location, spacious and clean rooms, and great food. The outstanding staff—Rose, Lucie, Mya, Felix, Lucas, Johnny, Fiona, Hana, William, Alex, Kathy, and Wendy—made our stay unforgettable. Felix brought both joy and laughter with his great sense of humor, while Rose was incredibly helpful throughout. Our children (7 and 10) felt completely at home. We will definitely return.

None

Our stay was comfortable and nice despite the funeral service that was going on at the properly right next to the hotel where funeral music could be heard from our hotel room for a few days. The daily buffet was nice with a good variety of food selection. The service provided by all hotel staff was excellence with special mention for Rose and Mya who helped us with the day trip and transport booking and offered us good prices too.

The hotel was very good in all departments, I have been going around Asia the last 5 weeks and this is my favourite hotel the staff are all very nice and meet all your needs, Johnny in particular made our stay very enjoyable he is the door man in the afternoons and at night time, he made lots of effort to talk to us and was very interested in talking about our English culture and sharing his own Vietnamese culture, he was great to talk to everyday and is an amazing asset to the hotel. the rooms are very clean and modern, and the hotel is in a great location, highly recommended this hotel when staying in da nang