This was a great hotel to stay at. The room was quiet and the bed was super comfy. The hotel staff were all very helpful, friendly and efficient. The free breakfast in the restaurant was excellent, with something tasty for everyone. The gym had a good range of machines, plus plenty of dumbbells for those that prefer free weights. The gym was air-conditioned, and had a free chilled water fountain and disposable cups. The indoor pool beside the gym was huge, with heaps of deckchairs to relax in after your swim, and the view through the enormous windows was lovely. They even provide huge bath sheets to use after your swim. Overall, a great place to stay.

Breakfast lavish , there was a " tea set" worth 500k VND included with the room that turned out to be a High Tea (V nice) - the reception staff were exceptional , friendly , knowledgable and so helpful. Corridors are thickly carpeted , rooms are stunning and very new - location is nice but if you want to be "in the action" at night - it would be better to book near the port (about 3km away)

Little area for vast improvement - offer a bag laundry service by the Kg? (rather than a massive list of items all different prices with varying options ) Or a laundry the guests can use

I loved the hotel and staff and the guy working at the bar os probably the best of them all, super friendly and super helpful. The hotel has modern furniture, litterally everything you need, because you go to a hotel at a tourist attraction actually just to sleep, no real other reason. Comfortable bed and I would like to know where they bought that sleeper-couch, super comfortable. I would also want one of those bedlamps😊😊😊 Amazing view. The first 2 days of breakfast buffet was great, a wide variety to choose from.

Today was our third morning for breakfast buffet, but I think less staff worked or maybe they ran out of food, because a lot of empty pots this time around, so I couldn't choose what I wanted. Our bathroom doorhandle was broken, so sometimes opening the door it slipped😅 Not enough space to hang your wet clothes. Maybe an extra towel hanger on the balcony can do the job.

Everything was very good. The reception was very helpful. And the room was fine. But the breakfast, which was total chaos.

This is a fine hotel sadly reduced in ranking due to the chaos that is allowed to happen during breakfast, which is an uncontrolled mess! Children are allowed to run riot during the buffet without adequate parental control. There was no standard line of patient people waiting service, only a ' wild grab,' for food and drink. The breakfast experience isn't 5 star and is a riot of hungry adolescents? Where were the Hotel employee's to control the mayhem? There was half eaten food and drink everywhere! It was like feeding time in a zoo? I have never seen such a stressful breakfast in any hotel?

Beautiful hotel with a big, bright, spacious room. We were on 23rd floor and had a lovely view over the bay. Everybody was very friendly and welcoming. The night market is just across the road and there is a nice beach nearby. It's a little far from the main city but there were plenty of reasonably priced taxis happy to take you in and give you a tour. The area looks like it's under development so I'm sure there will be a lot more to do there in the future but the hotel was really very. very nice. Would highly recommend

It's a pity the pool is covered and the hotel is a bit out of the way but we liked everything about the room, the restaurant, the food and the staff.

The place is very nice, new and clean and even though the pool was quite cold, it was great to swim in. The location is close to the international port, but there is not much around besides hotels. I ate at the hotel a few times, which was great. The food is a bit pricier, but especially the calamari were some of the best I had! The staff, especially at the front desk was super nice and helpful at all times and made me feel welcome, which has definitely not always been the case during my time in Vietnam. Especially Miss Hoa (Hue) was very helpful and friendly. She and her colleague also recommended a day cruise in Halong Bay and even checked the weather for me.

Pool was quite cold. Other than that nothing. Perfect to relax before or after a cruise.

Great value for money for the facilities offered by hotel. Staff was very polite and upgraded us to ocean view rooms. Breakfast is decent and rooms comfortable enough though, though water in the showers had poor pressure.

Staff not very knowledgeable about local options for touristic activities so we missed out one day completely as we didn't have good guidance. Location is a bit off from central parts of the town, since town itself seems quite and deserted this just adds to being confined to a place without any buzz.

Beautiful hotel, rooms were very spacious and the view was amazing (21. Floor, corner room, ocean view). The employees were very kind and also helped us to organize a minivan to Hanoi airport cheaper than we saw on 12go. I loved our stay and can definitely recommend it to others too!

Breakfast starts from 06:00 but lasts only until 09:00. There is no rooftop bar/pool/cafe which is a bit of a missed opportunity as the views are amazing. The area around the hotel is a bit of a ghost town, but that is a faupt of the developers and not the hotel. The hotel itself is good and definitely worth staying in!

We arrived at 3:30am and Mr Duc checked us in, he gave us a tea on arrival and his calm nature was what we needed after a 10 hour bus trip. We also got a free room upgrade which was a pleasant surprise. The rooms were very clean and spacious, with a great view the only downfall was the pillows were too soft. We got room service as my partner wasn’t well during our visit and the food was a bit overpriced for what it was but to be expected in a hotel. Mr Duc also checked us out and he was very professional.

Pillows too soft

View from the balcony is extremely nice! It's a little away from city centre but in the city centre you won't constantly see the full range of the halong bay!

House keeping staff needs to be less intrusive - they kept barging into the room with their spare key at the designated hour we told them to clean. Still it's weird. Also, they need to know a little bit of English otherwise communication is very difficult esp if you want to tell them to change sheets etc. The first four days they did not change our bedsheet because we could not convey it to them :-D