The room has been spacious and clean! Bathroom was very nice and clean too! Bathtub with shower was quite relaxing. Water temperature was easy to adjust and hot water was available instantly. The breakfast buffet had a good range of foods, but was not as tasty as I hoped for. (Eg: No fresh juices) Cleaning staff and Lobby staff have been very friendly! You can rent the breakfast room for events, which is a really nice treat, if you look for such a thing.

Overall I got the feeling that the hotel has aged and did not yet manage to keep up with everything. It's nothing too bad, but things add up to that feeling. A little water stain on the ceiling in the breakfast room. Not completely closing window in the room facing towards the street lets in quite some noise, etc.

I booked a room for 12 days and it is surely a great experience. Good breakfast, western buffet style breakfast and one can also order Vietnamese traditional pho. Staff at the reception desk are friendly and are always willing to help and they can speak English well (though not quite perfect). There is a swimming pool. It is a bit small but can surely meet the daily need. The television in the room has worldwide channels. There is a large shopping mall within two minute's walk, with many restaurants (Vietnamese, Chinese, Korean and Western foods are all available) and two supermarkets on the B1 floor.

Nothing in particular. A short story is that when I was about to finish my breakfast, I wanted an extra fork to try yogurt. The staff misunderstood my demand and provided me with a full bowl of "pho" instead of "fork". The pho was delicious anyway. This is hardly an unsatisfactory experience but quite interesting.

Location, staff and comfort. They speak English, very polite staff and accommodating. They allow late check out and have our luggage store while we waited for our transportation pick up to the hotel. Good breakfast.

There was a construction and drilling when we arrive but it was okay since it’s only after 5pm they’re off. The bath tub at first didn’t have rubber anti slip mat. But they place right away when we requested.

We love the deluxe twin room. It has 2 big beds that fit our family of 4. It is hard to book somewhere has beds for us and the children and sufficient space in room. It has heated pool. Good customer service from all team members and good food.

Just one Chinese customer knocked our door at 5a.m which woke all of us up in the early morning.

Friendly and helpful staff. It was close to the location I needed to be at so was nice to be walking distance. The room was very clean and spacious. Comfortable bed

Staff very kind, rooms clean and in a very good position. Excellent wi-fi. Breakfast simple but good. I couldn’t use all the services as I stayed only one night.

I see many hotels pointing the air conditioned to the bed … suggesting in general to find a better position!

Value for money was fantastic. Friendly, helpful staff. Breakfast was pretty good. Close to a mall that has some good food. I would definitely stay here again if on a budget.

Not much to not like.

Hotel was lovely and staff wonderful and food good

Only 2 things. 1 bed too hard 2 no black tea in room only green tea and coffee but no milk

Room was big, clean and comfortable. It was within walking distance to Vietnam National Children’s Hospital which was convenient for me. The staff were very friendly and helpful.

Its a proper hotel in Hanoi. Good sized room and the amenities to make you comfortable.

Gymnasium needs renewing but i believe because there is no demand