The hotel was well-located and had a cafe adjacent to its property. The room was spacious and the bed extremely comfortable. The shower worked well and they had unlimited bath gel.

The wifi was absolutely awful. It was impossible to connect for long, making it difficult to be there for business purposes. The breakfast was not as amazing as it could have been, but decent.

booked a suite and was expecting what you see in the pictures …… room was spacious but was a bit dated

nail sticking up from floorboards cut my foot and found a few cockroaches in the room

I really enjoyed staying at this hotel. The welcome was nice and the room was very comfortable and large with a balcony. The laundry service was incredible only 3 hours. This is a large business hotel but well equipped for tourists too. All the staff were excellent and reception happily booked my bus to Hanoi. Breakfasts were nice Asian buffet style and satisfying. The location is good too, surrounded by markets and good shops also close to the river with walks and views across to the border bridge. Great value and a special mention to the lovely staff. Thank you !

wow.. amazing service. i came here on the day i was in a bike accident and they looked after me and took immense care for me. Made sure i was comfortable and accommodated me in the best ways they could. I cannot recommend this place enough!!! The staff deserves so much praise

Wonderful experience, staff is so polite, everything is so clean, would recommend to everyone! We will come back!

very helpful and polite staff particularly Ms. Trung Ti hien and Ms. le Thi hang

Very good hotel. Excellent people at reception desk - helped me with arranging my next transportation and renting a motorbike. Strong recommendation!

Good location, very comfortable rooms, friendly and attentive staff.

We booked a suite because the hotel had stated on booking that this room had a bathtub and a balcony, but the room we got only had a shower and no balcony. It was still really nice and comfortable, but the information needs to be updated.

Size of room was good

The bed was hard and the linen was inadequate for temperature

The staffs are genuinely first class, very friendly, especially Hao from front desk, the main reason I will visit here again. From the moment you arrive to the moment you leave, nothing is too much trouble. The lobbly area is comfortable, everything was spotless and the air conditioner very quite and efficient The location is superb, nearby many restaurants, bars, cafes, and shop Room is large and clean