Although it's close to many restaurants, bars, and massage/spa areas, it was still very quiet. It's fairly new, clean, and the view from the sea-view rooms is beautiful. Since we booked a 3-night, pay-for-2 deal, it was very good value for money. The breakfast was plentiful, and although it's geared toward a Vietnamese/Chinese clientele, there was also enough choice for Western guests: egg station, cheese, sausages, yoghurt, salads, a large choice of fresh fruits, cakes, and, most importantly, a good coffee machine.

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We just finished an excellent 3 week stay at Nha Trang's Sea Soul hotel. This new hotel is owned by the Vietnamese military and is their first attempt at creating a 5* experience, especially for more western based clientele. As such, they are very keen to make this hotel a flagship success. To insure that everything comes off as a stellar success, they hired Mr. William Duc as general manager, who has had 30 years of experience managing hotels for multiple well known western hotel chains. Mr. Duc brings Sea Soul an outstanding skillset in his ability to both instill a desire for excellence in his staff and for his far sighted plans to constantly upgrade services and client experience at the hotel. Mr. Tung, the food and beverage manager, does all that he can to insure that guests are universally happy with their food selections and quality, and happily upgraded the breakfast buffet menu to include croissants, crepes, and poached eggs upon request. His staff ALWAYS goes out of their way to be as helpful and friendly as possible. We particularly enjoyed the breakfast buffet's ever kind and helpful Ms Le Trong, and Ms. Giang. In fact, we found Sea Soul's entire staff, especially the front desk staff (a big thank you to Ms Trang, Mr Quan, and Ms. Mo for their excellent concierge skills!) to be very attentive and helpful while always maintaining a friendly, warm demeanor. Of particular note is the fact that the hotel is kept spotlessly clean at all times. The gym has almost everything one needs for a basic workout (although I hope they eventually add a preacher curl machine). All in all we spent a very pleasurable 3 weeks at Sea Soul and are looking forward to a return visit in the near future at this constantly improving hotel that very quickly came to feel like a home away from home.

The only minor criticism I can think of is the frozen temperature of the pool water, and the fact that the breakfast buffet can suddenly be inundated by a horde of hungry locusts/tourists that swarm the food items all at once, but that is a criticism that all tasty hotel breakfast buffets must contend with. Although the Sea Soul has not yet installed its promised sauna and coffee shop, I was told they are slated to be completed sometime in the next few months.

I highly recommend this hotel for anyone looking for a relaxing and convenient place to stay. The location is perfect – situated in a quiet area, yet just a short walk from the city center. It’s also only a 3-minute walk to the beach, which was a huge plus. The hotel itself is clean, comfortable, and well-maintained. The room was spacious, and everything we needed was provided. What truly stood out was the staff – they were warm, attentive, and always ready to help with a smile, making our stay even more enjoyable. Thank you very much! If you’re looking for a great place to stay that combines tranquility with easy access to everything, this hotel is an excellent choice.

I liked the hotel. Vietnam is a communistic country, and this hotel needs to improve to become a normal 5-star hotel. However, the hotel is worth the money. The staff does their best to make guests feel comfortable and is kind and helpful! The hotel needs additional design, and the staff needs training, mainly in English and tourist group management. There are no extra charges for anything. Good breakfasts!

Crowds of Chinese tourists, who are very loud and rude, especially at the breakfasts.

The staff were excellent , friendly helpful and efficient . They helped us with suggestions of what to do and booked tickets for us . The hotel is lovely , it’s new , spacious and very very clean . The rooms are spacious with super comfortable beds and the breakfast room is delightful. The hotel is a short stroll from the beach (towels on request) but it is still situated in a quiet area with various restaurants and shops near to hand. Make sure you go and see the Water Puppet Show which is fantastic.

Nothing

The hotel is modern and conveniently located near the beach, with plenty of cafes, shops, and salons nearby. The staff is friendly, welcoming, and always ready to help. Plus, free parking is available.

The hotel has a somewhat specific charm, though the atmosphere feels a bit quiet and a little bit dull. The breakfast mainly consists of Vietnamese dishes.

The staff went to great lengths to make sure everything was perfect for us. We felt like kings! The hotel is super nice with an exceptional gym and swimming pool. The buffet breakfast is incredible. Excellent location.

If we so much as hinted at not liking something, the employees immediately remedied it. There is nothing to complain about.

We really enjoyed the stay here. The staff is beyond amazing (especially Vy so helpful and friendly). All amenities very clean and new. The location is convenient and close to the beach.

The all was good. The only thing which could perhaps be better - maybe the pool could be a bit warmer. But that’s just if I need to find something.

Staff is friendly and responsible, had a small incident where the contractors knocked on our door, when we feedback to the staff, they apologize and explained that it was an error. Gave us feedback on our complaint without us checking which was good.

The staff were very friendly and professional

On the check out process, they forgot to addded one of our room service orders so we had to pay in the car on the way to the airport. (US dollars cuz we didn't have any dong by then)