ROOM WAS GOOD AND SPACIOUS. POOL WAS ALSO GOOD BUT COULD BE EVEN BETTER. BREAKFAST WAS EXHAUSTIVE YOGA AND KID'S ACTIVITIES WERE GOOD

THEY DON.T HAVE FACILITY TO INFLATE KIDS TUBES. VERY FEW OPTIONS FOR VEGETARIAN. THEY DIDN'T HAVE SHACK ON THE BEACH. THEY DIDN'T HAVE JACUZI. THEIR SAUNA AND STEAM ROOMS AREA WAS ALSO VERY SMALL THEY CHARGED US EVEN FOR ONE GLASS PLAIN WATER - 60K VND

As would be expected of a Novotel hotel, this resort is stunning in every aspect, the rooms, pool and facilities are world class. Buffet breakfast has a huge selection of western and eastern cuisines. Very friendly staff and amazing views and location.

The wealthy locals from Saigon and Hanoi fly to holiday here, its common in most Asian cultures to not have western manners, politeness or common courtesy so patience is required. The resort is very far away from the main town and dining options outside the resort is limited, allow for Grab taxi costs into your stay.

Had an enjoyable stay at the Novotel. Comfortable stay & good service though English speaking staff are a few only. The beach fronting the resort was littered with rubbish which was sad. Weather was not the best- very windy & rainy but we made the most of it.

The superior-double room was spacious enough for 2 adults and 2 children. For a 5-star hotel, this is one of the cheapest room we've ever booked. The breakfast buffet offered a wide variety of options to choose from and my children also got to enjoy a small table with kids menu. Novotel had offeres some free activites that we could enjoy with the family. The place was very relaxing but at the same time it was very close from Sonasea night market where there were decent seafood restaurants, food stalls and even shopping. We really enjoyed our stay there and if we would come back to Phu Quoc, we'd definitely stay there again.

The only thing we didn't like was the poor maintenance of the building. There were moulds on the ceiling of the hallway, it might be due to water leaking from the pipe of the air conditions or due to the water ingress during rainfall.

The hotel facilities are great, with a stunning location right by the beach. Staff are kind, always eager to welcome you with a warm smile. The food was tasty with a breakfast buffet similar to what you would expect from other resorts like this.

Our first two nights were spent in a room with some appearant draining issues. We woke up and discovered sand and a sewar smell in the shower, in essence making the room unlivable. Upon explaining this to the staff we were first offered an upgrade to a new room later in the day. Once we explained that the smell our current room was unbearable we were swiftly moved to a new upgraded room.

Excellent services provided by all staffs from reception, restaurants, housekeeping, tour desk, beach staffs etc. Very nice beach and facilities like swimming pools, sports center, spa etc. We spent 2 wholes days in the hotel to relax, having sunshine, spa, yoga and picket ball. Of course, sunset was the highlight of the day. The night market nearby was amazing with nice atmosphere. Nice seafood, massage, fruits, ice cream etc. We went there every night for dinner or drinks.

Strange sound from electric generators. Very annoying and disturbing if you are noise sensitive. The good things was staffs were very helpful to change rooms when I reported the noise issues.

Family of four, we stayed in the double bunk room unfortunately it was just above the roof area so not much of a view. The room was very large, the bathroom amenities were superb, showers have large bottles of shampoo, bathwash and conditioner. Breakfast was a wide range. Room service was usually done in the arvo, altho we liked taking arvo naps so sometimes we would miss it and ask them to return later. Room service was efficient and delicious viet homemeals. Upon arrival we had issues with our luggage and they promptly sent a tool man to assist us which was magnificent. Housekeeping was superb. Floors swept and mopped everyday. The pools was further out towards the beach front....nice large pool and plenty of seating. Bar pool opens at 10am from memory. Their snacks and combo meals are delicious! Staff are always courteous. Somedays it was hot consistently so the pool seemed a bit overheated...as there had been no rain during jan-April. So the pool was not a refreshing as the weather was super hot and humid. Would be nice if the pool was temperature controlled in those conditions as it was too warm to swim in. After it rained for one of the days the pool seemed to be cooler.

The pools not being temperature controlled. The upper level pool was boiling hot. Simply could not swim in it...it was more like sauna spa temperature filled water. It was not refreshing to swim in. So we spent most of the time in the beachfront pool. Yet that, was also not temp controlled but because it was deeper it was slightly ok to swim in.

Excellent staff, ready to help at any moment. New rooms and the interior of the hotel. Two swimming pools, a gym and a sauna are just on top. There is also a children's room with a bunch of toys.bicycles for walking. Private beach with kayaks and the rest. The breakfasts were very tasty, lots of dishes for every taste. I recommend this hotel to everyone. You won't find it better on Phu Quoc for this price

I liked everything

The hotel is amazing, very beautiful gardens and big pools. The breakfast has a lot of variety. The staff is very helpful and friendly. We had to change our room because from one of the sides there is a constructions going on and they begin their work at 7 am. We really enjoyed talking to Khanh, manager at the restaurant. She is very friendly. Dinner at the restaurant is also very good and the service is perfect.

We went during the beginning of the rainy season although it never rained. If you want to enjoy the beach during this time don’t choose this hotel neither this side of the island. The lifeguard would never allow us to go into the water allegedly because of waves, that were 0,3 meters. The flag was always red, which doesn’t make sense as there was no danger at all if you didn’t swim far way. We ended up going to the beach on the other side of the island, Khem Beach. There was one day that the beach was even closed, I couldn’t even go for a walk.

It is a great big hotel with everything included: - two big pools - a proprietary beach with free water equipment - a gym with a sauna - free tennis courts - wide hotel area with beautiful trees, hammocks, fish pools, etc.

The breakfast only lasts till 10:30 - if you're a late bird, you sure will skip it. Also, the price - though the hotel is 5 stars - it's still too expensive for a small room.