Location is great and close to the mall and beach. Beds are very comfortable.

There was a coffee maker, coffee and tea bags but no cups. It would be nice to directly include a few cups or mugs in the room rather than having to call housekeeping for them.

Great location. Easy walk to beach and Ala Moana Shopping Center which has dozens if not a hundred restaurants in it too.

This area (we have stayed at others before has 6:30 AM garbage pickup every day, not a fun alarm clock 😢

The room had a spectacular view of a nearby beach and also Diamond Head. The ultra-blue, clear skies were definitely a plus. Almost every morning, I was greeted by lovely pigeons. The housekeeping staff were genuinely kind. I was in the shower one day when they came for service and they dropped a note for me to call them again at my convenience.

The staff was nice, but I sensed a bit of negligence, probably because of my skin color. This is because the gentleman who was checking in before was an American (and white), and was greeted with a smile and poise. Wasn't the case for me, and I wonder why.

We really enjoyed our stay. Lovely welcome. We absolutely loved our room. Great ocean view with balcony in the Waikiki Tower. Its worth the little extra. Good lobby with excellent staff to help you with anything. Location next to mall and restaurants. Speak Easy Bar and Restaurant on site. Quick response to any housekeeping or reception calls. Get an early check in and late check out which also helps if you need to. The hotel were able to accommodate.

Needed to ask for restocking of sugar, creamers a few times. Air con unit leaked a few times as well. Only very minor things and once we called it was attended too. Would still definitely recommend.

balcony

double beds

Staff were very helpful and accommodating. I enjoyed the comfortable seating in the lobby and the Starbucks there.

location

difficult to manage thermostat

Ease of checking in and out. The modern feel and beauty of the place.

I checked into the hotel for one night, at the end of a two week vacation to the Big Island and Japan, thinking I could be able to see the New Year's fireworks, if not from my room (which had a viewed blocked by other high rises), but there was not access to the top of the hotel to view the fireworks. Then only to find the fireworks no longer displayed at Magic Island. Things have changed much for this past son of Hawaii.

The Hotel amenities and location are wonderful and convenient, the Lobby is beautifully renovated and welcoming. The staff are all nice and friendly. You are just a ramp away from one of the worlds largest open air Shopping Mall!! If you decide to dine in the hotel's Signature Steak house on the top (36th) floor, the views are amazing and go for the Happy hour as prices are 50 % off. Nice list of yummy appetizers and drinks...the best deal as you will tell from the crowds.

A small comment that the partial ocean view room we had was mostly facing the mall parking lot and other bldgs. You had to lean around the corner of balcony to get a view of ocean. Could be a better room. (Room 1603 - Waikiki Tower). Choose 2313 if you can or other rms above the pool side.

Rooms and hallways were completely renovated. Excellent desk staff except the one member who charged me for resort fees when I had already paid for it through Booking.com. Luckily, another desk staff seen the discrepancy and reimbursed me for the extra fees. The housekeepers were excellent, very professional and accommodating. The hotel added a nice guest interaction with teaching the guests how to make a Hawaiian lei, as well as, lessons in how to play the ukulele. Different local Hawaiian musicians performed every week.