The staff and the location.

It’s a bit old 4 stars but still very good, spa and parking are not included In the price.

Everything was excellent, from the effortless check-in with an unexpected and super refreshing cava after a long journey, to the attention to detail through the stay (got a phone call the first day to make sure everything was good, and the room has the best illy coffee machine we ever had in a hotel - my husband wants to replace our one at home now!) to great ski advice, and a thoughtful goody bag with some water and sweets whilst checking out, which one super handy on our transfer to the airport. Fantastic location, lovely staff and great facilities and amenities for a top 4 star hotel.

Everything was perfect for us. Had to pay for the spa usage, but was expecting that.

Roc Blanc Hotel & Spa enjoys a wonderful location, situated on a lively square with a great selection of bars and restaurants, and right by a main shopping street. The staff are exceptionally friendly and, helpfully, speak excellent English, which made communication very easy. Our room was both comfortable and luxurious, providing a truly relaxing experience. Breakfast was a real highlight, offering a generous variety of options including pastries, fresh breads, sliced meats and cheeses, cereals, yoghurts, coffees, juices, and all the delicious combinations you could wish for. We thoroughly enjoyed our stay and would happily recommend Roc Blanc Hotel & Spa to others.

The only thing we regretted was that we were only able to stay for one night – and of course, that is no reflection on the hotel or its wonderful staff. We would have loved more time to fully enjoy everything Roc Blanc Hotel & Spa has to offer.

Location, friendliness of staff and views.

Would’ve been nice to get top up of tea and coffee each day. You get one free tea and coffee and then you have to pay for extra? Very odd as nowhere else In the world I’ve stayed has asked me to pay for extra tea and coffee. Also, don’t bother with the spa at the hotel it’s in desperate need of a clean and refurb. The hotel is looking tired and in need of a major refurb. Aircon / heating dials are broken in the room

Nice location, clean, well appointed.

€23.50 for car parking is far too expensive. We feel duped into paying it when there is a cheaper car park just around the corner. The little things let this hotel down! If you book for one night you receive complementary bottled water, coffee pods, shampoos etc. If you book for more than one night they DO NOT replace these basic complementary items like drinking water, tea, coffee nor toiletries, and they want to charge you €3 each if you dare expect these consumables be replaced! These are things that should be replaced daily despite how long you stay! Also, while some of the reception staff are wonderfully helpful, others are quite abrupt, borderline rude!

To hot, we wasn't able to sleep well.

Nice hotel, very friendly staff, excellent room, bed, and shower facility. Breakfasts buffet was lovely spread of fresh bread, cold cuts, warm dishes fruits and much more .

Although I liked the many variations of sausages where customer cut themselves, I find this kind of 'self-service' not being hygienic as every customer tuches the sausages, no glove or not even a cloth to be used as cover. A lot of viruses are going around this time of the year , so my advice as a professional Chef would be to serve the sausages as cut.

Very spacious and clean rooms. Perfect location on the high street. Friendly staff, always ready to help you.

The parking was really expensive - 23.50 euro per night, was not mentioned when we booked. The hotel is advertised with a swimming pool, only when we booked it, we received a massage that the spa is not included in the price, you have to pay 22 euro per adult and 8 euro per child to use it. It was a bit misleading in the advert pictures.

Upon checkin, Lautaro on the counter offered us sparkling cava and water since we were hot (the weather was surprisingly hot in Andorra la vella) and also upgraded our room free of charge, that surprised us a lot!!! I think they did it cuz they couldnt find our booking, and then they were able to find it by confirmation number, but anyways, it was a super nice detail oriented to customer satisfaction and we loved it! We will be back in Hotel Roc Blanc for sure. Location is a 10/10 if you want to be near Caldea Spa, but they have their own spa and pools too!!! At checkout, they gave us water bottles and candy as another detail on how much they care for their customers. :)

Everything went smoothly as expected, nothing to complain or say in a negative light. Honestly keep doing what you do, guys! You are the best!!! Much love, Carla and Ariel from Barcelona & Argentina :)

I loved the attention from the staff to make us feel comfortable. We enjoyed the cava when entering the hotel.

We did not like that we had to wait so long for a room, however we do understand that it was busy and check in wasnt until 15h. We could not park in the hotel parking lot because it was full. I did ask a male worker at the front desk how to make a reservation to ski, and he responded with "in the website" and didnt help me any further. The spa could have been warmer / more hot water.