Location, parking, cleanliness, elevator.

The receptionist had her dog on her lap & it was with her constantly. It growled & barked at the guests. This property is advertised as pet free which is a must for us. This was most disappointing. There was no milk in the fridge for our cup of tea.

I booked a ground room looking at the pool - as per the advertised image on booking.com. I ended up getting a view of the car park around the back

This would be my sixth or seventh stay at Kiama Shores and I will definitely be back again. Since the renovations have been completed and a lift installed and a microwave added to the rooms it has made my stay even more enjoyable. I love the proximity to the cafes, shops, and beach. This is a wonderful place to stay with friendly staff and very comfortable rooms.

I loved everything, nothing to complain about!

Staff very friendly and helpful. Bed and linen comfortable and house-keeping good standards. Useful to have kitchenette facilities. Central location great for accessing anywhere in Kiama.

Nothing much Kiama Shores could do about it, but my room was at the opposite end to the swimming pool, overlooking the carpark, and unfortunately quite close to the Leagues Club - and the noise carried very easlly from there to my room. We stayed 3 nights over the weekenbd and the Saturday night was extremely noisy up until about 12.30am... at which time I think some of those drinking must have been staying at Kiama Shores as there were many loud male voices and banging doors until around 1 am.

The room was very nice and spacious. The bed was soo comfortable and big that I had real good night of sleep after travelling. The bathroom as well was very spacious which gave a sense of luxury. Unfortunately we didn’t get a chance to enjoy the pool but it looked dreamy! The hotel is located quite in the Center and you can walk to pretty much all the restaurants. In particular in front I recommend The Hungry Monkey for breakfast, and the Thai next door for dinner was excellent. The fact that there is a sink, microwave and space with a table to enjoy meals in the hotel is a real plus as well. Overall, such a good experience that I will remember!

Unfortunately we had a room located in the back so our view was of the parking lot, it didn’t phase us too much as we were mostly outside the whole day. The other thing is the water from the shower was leaking in the bathroom but it dried pretty quickly.

The room was very good. Good kitchenette and other facilities, large smart TV, balcony with chairs & table, free wi-fi etc. The bed was very comfortable. We were impressed. Kiama is a lovely, scenic town where everything is within walking distance - Kiama Shores Motel, the harbour, parks, shops, railway station and the beach are all within walking distance.

My only small suggestion (which I mentioned to the Reception staff when checking out) was that a second Towel Rail in the bathroom would be helpful. A minor detail which could make a very good room even better.

Great location conveniently close to the water, parkland, dining/drinking options, and shops. Comfortable room and bed. Check-in and check-out were painless processes.

Cleaning staff could do a better job. The halls carry noise quite far, and we understand that some noise is to be expected, but the cleaning staff weren't exactly quiet with moving around and chattering to each other. Good luck retaining quiet for anyone hanging the don't disturb/quiet please sign out. One of the supposedly "clean" bath towels had significant amounts of mascara and makeup on it. For what we paid for the room, surely it isn't hard to check that towels are actually clean. The fridge worked great but smelled a little bit like rotting meat. Maybe it needed a proper clean out between hires?

The beds were comfortable. Large rooms. It was close to town and the Blowhole. Very clean. Updated modern rooms. Staff were friendly and changed our room 107 which did not have pool and garden view as advertised. Good parking. Huge bath towels. Pool towels provided.

We stayed for 5 days. The first room we had 107 did not have a view of pool and garden as advertised but staff later gave us a better one on day 4 at our request. The shower head in room 107 came out past the glass screen so water leaked out onto the floor. Not enough towel rails. Needs light over the kitchen area.

I have stayed at Kiama Shores on many occasions and am always impressed with the friendly staff, very clean rooms and comfortable beds. I love the close proximity to the cafes, shops, beaches and restaurants. All within walking distance.

Unfortunately every time I have stayed here there is always some kind of noisy construction in progress. Also being right next door to the Leagues Club isnt very peaceful either. If noise dosn't bother you then its a great place to stay.

As I was going to Sydney and had to be there earlier in the day than check in time, the friendly Staff took in my overnight bag to look after and also showed me the night safe for my key and my room beforehand. I found the room modern, clean, comfortable with all facilities that I needed. Then when I left the next morning as I would not be leaving the area until 2.00 pm the Staff once again looked after my overnight bag so that I could be able to explore the area without it. Friendly Staff, very helpful.

My stay was very short and so met all my requirements. It broke up my journey home in a comfortable way. So I can't say that I didn't like anything!!