The service, pool, food and amenities were as expected. Reception went out of their way to write a birthday greeting in the rock pool, though it was outside of their scheduled time.

The staff is not accustomed having black (African) guests, It took a while for all the shifts to realise that we didn't come to rob the place and that we were actual guests staying there.

We loved the location of the property and we enjoyed the size of it. We’re used to big resorts and this was our first time staying at a Boutique resort. The staff made our stay amazing. Lisa and team go above and beyond to ensure their guests are good. I proposed at Crystal cove during our stay and I contacted Lisa months prior to arriving. I changed the plans of my proposal more than ten times probably and even during our stay I was asking questions about things I can do further more during the proposal. She showed patience cus surely I drove myself crazy with all the changes. Lisa helped me arrange flowers just 2 days before the proposal and the staff set them up in a heart shape in front of the vista lounge pool for the rocks set up. I proposed on 6/19 and then we went to the Cliff for dinner. I also hired a local photographer to come and capture the moment. Again, Lisa and team coordinated it all for the photographer to smoothly do his job. I’m emphasizing the importance of the staff at Crystal Cove. They’re what makes the stay at the resort so great. The property is undergoing renovations and we cannot wait to come back and see how it looks. We also can’t wait to come back and see all the staff that turned into family. Thank you all for everything. We couldn’t appreciate you more.

N/a

Beach very good , size of resort .

Some renovations needed

Location was excellent. Having use of other hotels in the group and the free water taxi is a massive bonus. Water sports included too was also a bonus. Hotel was clean although starting to look tired in places. Having a coffee and wine bar servicing nice coffee was also great. Children's club very welcoming and had lots for the kids to do

Children's menu for lunch and dinner stayed the same for 2 weeks and no Pizza available throughout stay. Would benefit from having an ice cream stand so kids can get ice creams throughout the day. 50% of staff lovely and friendly and other 50% of staff looked miserable and didn't seem to want to be there. Pools could have been cleaned more often.

The staff were all helpful and friendly. The food was generally very good. The water taxi shuttle between the other Elegant hotels is a lovely way to add variety to the holiday. We loved the "chic" vibe of the property - please don't change that with next year's renovation!

As the owners are aware, most of the property is somewhat shabby and in need of a refresh. I understand that this is planned for 2025.

Great location and outdoor space. Friendly staff. We were upgraded to a larger suite on arrival which was very spacious. The finishes in the room were a little dated but we knew ahead of time that the rooms are due a refurb shortly. We had a great holiday and would happily come again!

The food was definitely buffet style, and could have been a bit more varied. We didn’t try the restaurants at the other hotels in the group which may have offered more variety.

The property was spacious and very clean. The staff was warm and welcoming and was ready to help for anything to the best of their abilities.. The administration managed everything so well during the severe hurricane that we weren't short of food/water or electricity, unlike other hotels/resorts (as far as I heard). The property manager, Raj Ganguly, is an extremely pleasant person to talk to and seek help from. Highly recommended for an all-inclusive vacation.

Great location, right on the beach. Wide range of water sports included in the price. Rooms clean and spacious. Most of the staff incredibly friendly and ready to help.

Two staff members could have taken the shine of our stay but they were far outweighed by the others

It had everything you needed at the right level of quality- plus there is a free boat transferring you to the sister hotels which meant more options for dinning. Staff super helpful and accommodating.

The noisy birds early in the morning were a bit annoying

The staff were very friendly and the beach was beautiful. The pools were a lot of fun.

There was only one restaurant open for each meal and mostly buffet. The quality of the food was so so.