Everything was great. The front desk staff were extremely, professional, spoke fluent English,, friendly and helpful. Our room was not ready when we arrived, but they quickly arranged another room for us. As a first time to Ghent, they were most helpful providing us with a map, and giving us directions, including which modes of transport to take to the city's attractions. Great basement parking for 19 Euros per day.. Really great breakfast for sit down diners as well as those on the go to take away coffee and pastries. Spacious and clean rooms. Extremely comfortable bed and pillows, well functioning air conditioner and we experienced a very quiet and restful evening. Great location, as it is close to bus stops to and from the trams to commute to the central train station., for the city centre and other destinations .Holiday Inn Express & Suites. IIHG, is our preferred, as it always lives up to our expectations The 40 minute boat trip along the canal, is also a must do, as it is a quick history overview of Ghent and Belgium.

Nothing, as everything was to our satisfaction.

The hotel was easy to find and had free parking. The room was perfect for our family of 4 and was clean, spacious and very comfortable. The breakfast was a good selection and tasty. The bathroom particularly was luxurious and tea and coffee facilities were available in the kitchenette. Staff were very welcoming and helpful with good English. A great overnight stay.

It was a €23 taxi ride to the city centre, so a way out of town. However I was aware of this in advance and chose it because of the easy access from the motorway. There is currently building work happening but this did not cause any issue.

We booked a family room, it had a kitchenette equipped with a microwave, kettle, sink, dining table. The bed room had one double bed and lounge had one sofa bed. Very comfy for a family of 2 adults and 2 kids. The inclusive breakfast is a very wide spread of eggs, bacon, assorted croissants, toasts, cereals, hot/cold drinks, etc.

At the time of the visit, there is on-going construction work right next to the property. The digging of which has caused foul smelling inside the lobby area of the property. No fault of the property, but they were investigating.

My requests sent prior to our arrival wasn’t picked up or responded too but they did their best to help us either way. Our room was lovely, there were lots of students staying onsite and they were so well handled and mature. Food was above average and was really happy with the coffee take away. The staff were helpful and warm - couldn’t do enough for us. We would return!!

Smoking right outside the main door- you had to walk through it to get to the reception

The hotel is just off the motorway and so for us, as an on route stay over, was perfectly located. The staff were very friendly and helpful both at check in and check out and we booked one of the family rooms with a double bed and sofa bed in an adjoining room. The beds were very comfortable and bathroom was well equipped and a lovely size. Breakfast was more than adequate and overall this was a great hotel and stay. Highly recommended!

Nothing!

Nice and comfortable rooms, with a nice choice of hard or soft pillows. Bathroom was clean and perfect. Breakfast was good and they even stayed open a bit later than normal.

The location, next to the highway and a building site, gave some minor noise in the rooms but not to an untenable level.

Easy to reach by bus and close to main highways around. Served good breakfast in the morning. In addition, the rooms were quiet and well-maintained.

On Sunday, there were no housekeeping for the room although I placed the sign on the door, luckily there were extra towels placed in the room so it was not a big issue during my stay.

Nice comfortable hotel and staff all helpful with local knowledge and advice for getting into the centre of town. Hotel is ideal if you are attending the football stadium (which we were), otherwise it is quite a way out of the town centre and associated amenities

Location is not the best if you are visiting the city itself and not the football stadium (which is literally 100yds away). As we were there for the football this was not a negative but otherwise be wary of the distance from the town centre - its a bus and tram ride away

Good breakfast selection. Lovely new modern facilities, very spacious room. Excellent for family. Very quiet. Friendly, helpful staff. Convenient to E17.

A few hairs on the bed on arrival. No milk in room for tea/coffee even though there were facilities to make hot drinks.

It was the cheapest option for 4 people at 00:00 with the breakfast included. The reception works 24/7. The breakfast is fine, it's up to 10:00 weekdays. Tasty coffee and pastry. The hotel is clean. Comfy beds and pillows. Room is big enough. The receptionist was very friendly. Elevator is fast and convenient for disabled. Met two funny bunnies running near the hotel at night.

Pretty noisy at night due to location near the main road. When you close the windows you can hear every sneeze of your neighbors. Woke up 5 o'clock because they checked out. When we got to the room the air wasn't fresh in the room. Expensive parking. Wifi isn't perfect