Location, staff is amazing and room size. The gym is great. People at the bar is wonderful.

Chairs and sofas need a refurbishment. They look a bit old and stained ( we are in a 5 star hotel) . Cleaning people sometimes forget the coffee pots, no cutlery in the room. No wine classes in the room. No proper duvet cover, it’s between two sheets. Aircon might need a check up.

Fantastic location - 2 mins walk to Main Street where all the shopping mall and cafes/restaurants are. The staff at the hotel were amazing and we were well looked after.

My only comment would be that the cost of the taxi to pick us up from the airport was very over the top expensive and this was much less when we returned to the airport with one of their local taxi's. However - if you have never been is São Paulo before, we didn't care as it felt safer to go with hotel recommended driver/car.

Conveniently located and comfortable hotel reasonably priced for a 5* property. Perhaps because it feels a little bit oudated. The staff however was efficient and courteous. The room, located on the 10th floor was not well insulated from the street noise. The a/c was quite noisy.

Noise insulation in the rooms.

It was very nice, clean and convenience for traffic. Pharmacy store, shopping mall, coffee shops and metro stations are all within walk distance in 5 mins

Soundproof of the room is not good, I can hear people from next room talking, laughing and screaming very clearly especially in the evening.

+ luxurious hotel, located very close to Av. Paulista, with lots of great restaurants, shopping-facilities and metro-station nearby + Rooftop pool on the 3rd floor + high-quality room facilities + fully-equipped minibar + good breakfast

Great location near Av Paulista. The hotel is modern and has all the amenities you will require including a club lounge for this who book club rooms. The rooms are large. The hotel is great for Business or pleasure.

The room I stayed in only had a kettle and not a coffee machine. the carpet in the room looked tired.

I liked the hotel very much. It is in an excellent location and because we got a room on an upper floor we had a view of the city. The room was relatively spacious, the beds very comfortable, and nothing special, but we liked the breakfast too.

I liked everything

Cool lobby bar and top floor lounge. Great food.

ATM machine would’ve been nice but nbd.

facility update especially tiolet

The friendliness of all the staff and the good service. The food was exceptional.

Nothing