Staff needs more training for better customer service. Language problem for only 2 employees speak English. They need lots of improvements but the worse was: Bed was very Uncomfortable, worned down that I had to request for another room, a better bed that's acceptable for a supposedly a nice, expensive hotel ad this one.

My request for early check-in, which was previously confirmED was not honored and not implemented when I got there. So, I had to wait 8 hours to finally get a room and be officially checked in. What is the purpose of having a confirmation of accommodation if it is not implemented, especially that I have traveled allnight.

A very nice hotel in a neighbourhood which was safe to walk in during the day, taking the necessary precautions,with a restaurant, shopping mall and other shops nearby. The hotel staff were very friendly and helpful.

Unfortunately, the two lifts for guests were out of order, but at least there was the service lift that could be used. The shower was very nice and big, but perhaps an optional shower mat would have been nice, to feel safe from slipping while showering.

Good hotel with a comfy bed. Located in a great location also it's in a residential area so not very noisy but is close to all the main attractions. Also a very safe location and you can walk around even at night. Had a safe so you could leave all your valuables in. The breakfast was good and had a good selection.

Nothing much. Just the parking is a bit on the expensive side and could give some discount for the guests.

The location was excellent, within walking distance of the Avenida Paulista and the Botanical Gardens. The neighbourhood felt safe and was quiet at night. Breakfast was very good with a variety of food to choose from and the dining room opened onto a lovely little outdoor courtyard.

The room was very small but since we didn't spend much time in the room, it didn't really matter to us.

The location is perfect. Walking distance to Paulista Avenue and many shops and restaurants around! The room was super clean and not as loud as other places we stayed in São Paulo. The staff were super friendly and helpful. The only downside was the size of our room, a bit too small for a couple. Therefore, I believe a bit too expensive for the offer.

Location, room size, bed linen, shower, service

The upholstered headboard of the bed had a moldy smell. The housekeepers started working early in the day and made a lot of noise while moving around the corridors. This wasn't a work trip for me, so I would appreciate being able to sleep in a bit longer.

Location is nice. The room is well furnished with working table, confortable bed and nice shower. Breakfast carefully prepared, with many and diverse options. The staff is friendly, attentive and helpful.

The climatization never worked propelly. Either because the room temperature was always higher than the expected or because the air conditioner unit wet the bedroom floor. There was only one elevator working.

The best thing about this hotel is its location. Just 2 streets away from Av Paulista, which is full of museums, cultural centers, shops, restaurants, malls, coffee shops, drugstores, etc. It's also very close to Trianon Park. The staff was always friendly and helpful. Breakfast is great too. The buffet is complete and delicious. The room was small but comfortable. The tv had streaming accounts to use so that was very helpful too, especially with my son.

There was one night when I couldn't sleep because of the noise. It was like machines' noise, building noise related to air conditioning, water running, heaters, I dont know what. That was the only bad thing.

Everything was great. The room was very clean, the shower was hot and strong. Breakfast was good and the staff very friendly. Location was very central yet the room was also very quiet which allowed me to sleep well.

Very minor point but the decor of the room and bathroom is looking a little outdated. They are still in very good condition but just the style is a little old.

Centrally located in Paulista area.

Hotel security should be enhanced as my friend’s bag was lost in the hotel restaurant during breakfast time. Fortunately the bag contained no important documents or money.