1. Our room: This is an hotel with separate rooms. Our room was quite big, well furnished, clean. We had an balcony and private bathroom. 2. Cleanliness: Very good. Everything was clean 3. Heat/Air-conditioning: There were heater/air-conditioning. There was always hot water in the shower. 4. Equipment: there were soaps, shampoo. There were towels to use. In the "kitchen" part was kitchen, small fridge, electric kettle,coffee and tea. There were no hair dryer. 5. Contact with host: Quite good. But the host doesn't speak English.

1. There is only hotel: there is no such things like common kitchen or dining room

I forgot to ask for two seperate beds in my booking, which was my fault. But within 20 minutes they changed the beds in our room, without charging anything extra. The room itself has a very nice view on the mountains and the hotel is a good base for hikes in Central Balkan National Park.

The decoration of the room lacks atmosphere. The room was clean but there was some mold on the bathroom ceiling.

I loved everything about the hotel it was very clean, the room was spacious, the staff in the hotel and the coffee shop was so nice and hospitable. The room was clean all our needs were met. The room had iron, ironing table and hair dryer. Outstanding!

I loved everything about the hotel!

Excellent location! Beautiful view to the mountain! Friendly staff! Spacious room, nice balcony. Lovely soap and even toothbrushes for forgetful guests!

We had to use eyemasks during the night because of the street lights. The curtain was very bright, so replacing it with a darker one or attaching blinds would be great!

The hotel has very nice and clean rooms, in a good position in the town of Karlovo. Perfect place to stay to explore the region! And very good coffee in the cafè 😊

Perfect location, especially if you arrive by bus.

It’s not the property itself, but the city could stop the sound of the green light at the nearby intersection during the night.

The location is great. However there was a cafe under our apartment which was noisy until late at night. It was very clean and spacious. Had everything you might need.

Great location but most important was that the place is extremely clean and cozy. Very easy and quick check in. We would repeat if Karlovo is on the way. 10/10

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Spacious room , very clean and rooms were quiet during our stay. Car parking nearby that is free at night and paid during the day.

Great location, spacious and clean room. Friendly staff. I will visit again.

Could do with more comfortable pillows.