The location was exceptional. Liked the free parking and great wifi. Master bedroom bed was very comfortable. Kitchen was relatively well-equipped for self-catering. And thankfully, the heat worked well and there was plenty of hot water, because it was chilly outside. Big bonus was the ability to watch the antics of the Sea Lions on the docks from the comfort of our room.

It’s definitely showing its age. Popped windows that were all fogged up. Sofa bed in the living room was pretty bad. We could not cast/mirror to living room TV and few news channels available. Worst problem was the room was not clean. Food crumbs everywhere when I unfolded the sofa bed, toaster was sticky and full of black smudges, floors turned the bottom of our bare feet black. Fortunately, housekeeping came in the next morning and gave it a good cleaning. I also asked if the units were scheduled to be refurbished anytime soon and management said the second and third floors (where we stayed) would be redone in January, so I assume many of these issues will disappear.

The view from these rooms is indescribable. So beautiful. Ocean and mountain and sea lions right there to see everyday. The rooms are suites with a living room and kitchen. Nicely designed. The bed is super comfy. I fell asleep right away. The restaurant food is really good. We loved the chicken wings especially. Oh, and the blackberry lemon aid was exceptional.

The bedroom needs a dresser. It's sparsely furnished. There's only a suitcase rack to put my suitcase on and then no place other than hanging to place my clothes. The restaurant was hard to get a table. It was always full. And, I didn't know there was a pool until my dad stumbled across it. It would have been nice to be told about it. These are just small issues. I would not hesitate to go back to this hotel again and again.

This was our 3rd year in this hotel and doubt i will ever stay anywhere else, when we visit Duncan. We gave ourself an extra day on this trip to do more exploring around the hotel. It's usually very quiet at this location, but we were woken up to seals barking off the docks. We didn't have a balcony, but were able to move chairs to the balcony sized doors and have coffee to watch the seals swim and play.

Ocean view. Updated rooms. Having a kitchen. Costs. Accessibility to outside with our dog.

Pull out couch mattress is way too thin and uncomfortable. The phone rang @ 6am in our room and my daughter’s room. Odd. Should be fixed as it must be a systems issue. Rooms need bigger and more artwork.

Gord at the front desk who was so very helpful and an all round amazing person. Other staff members were also very professional and helpful.

The suite did not have air conditioning and the suite below ours had a person who smoked out on their patio and the smoke drifted into our suite forcing us to close the door and suffer in the non air conditioned room.. The restaurant did not have air conditioning and so we went to Duncan for dinner.

The location is breathtaking! So peaceful and beautiful. The room was amazing! New and clean with modern appliances. The bed was so comfortable and the sofa bed is the best I’ve ever seen in any hotel! The staff were amazing and so friendly. I was so pleased to be able to bring our big fluffy Malamute there! I felt the love everyone showed him…from the treats to the pet package in the room, and all the attention and head scritches from everyone, he was spoiled! Unfortunately we were only able to stay one night but are definitely staying there again in the future!!

The village of Cowichan Bay was unique and it was curious to watch the dragon boat racers paddling at dusk. The view from our room was excellent and the restaurant was spectacular with the freshest of ingredients. We enjoyed the pool and sitting on the deck appreciating the view.

It was a very hot day and the fans placed in our room were not functioning well, sounding like a jet engine ready to take off.

Location was phenomenal They have care packages for your dogs. Great views

Couch in the livingroom was quite uncomfortable as was the pull out couch. They definitely need to upgrade those The air conditioners were very loud and sounded like they were on their last legs

Our suite was very spacious and comfortable with a fabulous view out over the water. Great location for touring around the Island. only had one night in the end wish we could have stayed longer. Great breakfast delivered to your room.

The hotel was good but if I had booked the car ferry say a week prior we could likely have stayed longer as the ferries get booked up surprisingly very quickly.

The view from our room, location, cleanliness, the suite was spacious.

The exercise equipment was old and in disrepair. Rower was loud and needed servicing, treadmill was out of order. Elliptical was old and could not get it to work, was not working. The one exercise mat was old and cracked.