The winter activities were fantastic, and there were lots of areas to sit and relax.

Check in was very late 4pm and. Check out is 11am and they wanted $50 to extend until 1pm… no thanks… You pay for a night but loose a whole day. No one is going there just to sleep. Thankfully you can use all the facilities as soon as you arrive so we stayed busy. Also they didn’t clean our room during our 2 night stay. By day two we had no towels and the garbages were over flowing.

They planned lots of indoor activities for the kids, which is perfect when you travel with kids on a very snowy cold day (we travelled with a baby and a 7 year old, they both enjoyed so much of the time spent there)

Our room is in another building than the main building where most activities happened. But they provided very timely shuttles to transport everyone among the buildings, which was nice so that you don’t need to walk in the cold or drive your car around

The location and the resort was beautiful, the room was cozy and the beds were amazing. Pool and hot tub was very nice and there is lots of activities to do onsite. The art gallery and art around the resort was an unexpected pleasant surprise. I even saw a deer just outside my hotel room at night which was amazing. I want to give an extra shout out to the staff who were very friendly and the waiters and waitresses at the restaurants and bars were also spectacular. I want to also give out an extra, extra shout out to Marta at the restaurant located by the lobby who was a lovely waitress and very friendly to me and my friends. I would definitely who stay at the Deerhurst again.

Nothing, this resort exceeded my expectations with it’s atmosphere and staff.

The amenities were great - we frequented the indoor pool, arcade and indoor playground. The lake was nice but no directions on how to get there - a map is provided but pathways aren't defined or labeled. Lots to do with the kids even in the hotel itself. Found that they weren’t too busy which was nice as well. Beds were very comfortable.

We didn’t eat on the resort. Prices were quite expensive and limited choices for kids. We found great food in the town. They don’t clean your room at all during your stay so it’s hard to keep the place tidy. Preferably they should remove the carpets everywhere - impossible to keep clean with all water, outdoor trekking and pet friendly environment.

Our dinner meal was very good and tasty. Would have been good to have had some bread while waiting for the entree. Breakfast buffet was alright; the view of the lake from our window seat was excellent.

Serve bread before our entree. Train servers to pour the wine from the bottle to the wine glasses. The server poured the wine for the first sip tasting but put the bottle back on ice and left. We had to pour our own wine. Most guests expect the server to pour the wine when a bottle is ordered. Would be nice to have omelet made fresh at breakfast buffet.

The place was like a dream, there was so much snow and the view was amazing and we were picturing what it would be like in summer. Breakfast was amazing, everyone enjoyed it.

The main building was great, but our room was in another building and didn't like it that much, the room felt and smelled old.

It is on a beautiful, big lot with lot’s of different activities! The staff was friendly.

It look like scattered buildings without clear connection. The walk from the main building to the beach is not clear and could be made easier by a simple walkway. The resort does not have room service, which is quite “unique”…the beach and lakeside pool area was not cleaned in the morning, so there were cans and food packaging from the nights before.

Great location and beautifully designed resort. The restaurant is beautiful and the staff there was nice and kind.

Arrogant attitude of the reception staff. DIsparagement. Our room overlooked the parking lot, which was not very pleasant .We could not use almost anything from the resort - neither the pool not the children's rooms...Everything was pre-booked and with limited capacity. However, we were charged $ 25 for this, even at check-in.

All of the extra activities for the kids and the quick changes the activity staff make on rain days was impressive. The views are spectacular. The maple pub’s patio was nice to wind down at and the food was delicious. The staff are wonderful. The art gallery is a nice to walk through and explore.

We had to stay in the main building because of our dog. It really needs some updates and decent coffee makers or at least a place that sells it. The store sells it but does not open until 9 and it is an old machine. Checking out took a long time. We were being changed for some things that were not ours but all was resolved. I would recommend staying in the Lakeside building. It seems way nicer. I was disappointed that the night time walk was not completely lit at night. The area is beautiful. It just needs some TLC and outdoor maintenance like the interlock path (dangerous) from the main building to the beach.

the beach and amenities

not accessible for folx with mobility restrictions