The apartment was very clean. Because it was an apartment it had a kitchen so you could make meals. The location was very convenient: just a 20 minute walk to downtown and about 10 minutes from the train station. The balcony was nice to have but it didn't get much natural light. I received a last-minute booking discount of 20% from the property. Full price would have been a bit steep. The owner was very responsive to my texts and kindly extended my check-out time by an hour so I could leave my bag in the room until after the Thanksgiving Day parade. I also received a text that the room was ready earlier than the scheduled check-in time.

The only drawback to the property is that I could sometimes hear people talking in the hallway or a baby crying in another apartment farther down the hall.

Everything was very clean. Kitchenette stuff were all clean and new. Very secure place with concierge. I am definitely returning. The rooms style was modern and the view was great. It is also close to two small supermarkets and many restaurants on kings street. There was a bus stop just around the corner and the central station is a couple of minutes away. I also tried the kitchener train which was 15 min walking distance. The team are very helpful I kept texting them and they always immediately write back

Great location. Great communication from The Laundry Room management. Fun and functional space with extra amenities. Loved the shampoo/conditioner/body wash. Comfortable beds. Quiet space. A little different then your conventional hotel stay, but it was a great space and instructions were thorough and helpful. We had a bit of a concern, but management was responsive and more than helpful. Easy drive out to the airport with conveniences on the way.

We were never able to connect with wifi in our booked suite.

Clean , modern, Kitchen was great.to have as well as laundry .

Still some details and items missing. Window covering in bathroom , few more hooks.or.raxks.for.wet towels, extra blankets, sheets , especially if sofa is used as sleep spot. Some kitchen items , had zero hangars . We asked for extra and didn't know we had to be present to receive extra blanket /comforter for my daughter who was sleeping on sofa. We were out travelling or visiting all day and missed the drop off.

Loved the view from the 19th floor Loved the cleanliness

Needed hangers in closets, a regular coffee maker, Larger variety of kitchen utensils, grab bars in the bath tub so old folks can get out, and a non slip bath mat because the tile floors are so slippery when wet. You don't want a lawsuit. We also surprised by the large parking bill for just staying overnight. That would deter us from returning.

It was a very quiet place, balcony was nice. I liked that the bed was comfy, outlets placed well. Oven and microwave also very good, close to everything we wanted to visit.

Parking garage could've been set up a little better. If the TV was angled a little better for access to see from the bed, that would've been nice. If there were oven mitts that would've helped as well.

The flat was amazing! It was well equipped, had a great set up and was very clean. The location was also great to visit both Kitchener and Waterloo, and it was a good base to visit the surrounding area, including Niagara Falls.

The check in process, particularly registering the car for parking, was quite complicated and unclear - it felt like a new process.

Very responsive and attentive host, high quality amenities, excellent location, easily accessible basement parking, very well maintained apartment. Overall great value for money. Will defiantly consider for our next trip

N/A

Everything was just up to the requirements or even better than expected. The apartment is well located within walking distance to restaurants and cafes. The public transport like tram and bus stations are very close to the apartment.

Nothing, all good

Really nice place, clean, building was nice and parking was great

I paid for parking but every time I went into the underground to park or leave I had to fight with the attendants on the radio. Very frustrating . Also, way too many emails/texts to set everything up. I was still at work yet getting a text every 3 minutes