Well priced. Great location. We stayed and picked up my son from university, and were surprised by the special Valentine’s dinner they had at their restaurant. It was superb! Decor, customer drinks, everything! Their hotel management and concierge treated us like gold! Amazing restaurant and would recommend to anyone.

Nothing. All good. Had some rowdy children on the floor. Told management who went upstairs to settle the situation, and they even moved us to a different floor with no hassle. Very good staff.

The breakfast selection was really great for the price and packed a lot of value. The service at the restaurant was also prompt. The hotel has a nice gym and swimming pool that can be used and a squash court that needs prior booking. The front desk attendants were every helpful at stowing our luggage after check-out as we were doing some sightseeing. The property was clean and the rooms were spacious.

The rooms have very minimal lighting and it always seems dark since there was only one light in the room. Since it is a busy hotel, more attendants at the front desk would have made check-in quicker. Our floor was quite noisy and you couldn't sleep before midnight every day.

the room was clean, bed was very comfy, pillows were great!

Smallest bathroom I've ever experienced, the vanity was about 24 inches wide and the sink and tap took up the whole space. No place to put your bathroom stuff when using the sink. There was a small shelf above the toilet but it was only 4" deep and would not hold much plus the fear of your items falling into the toilet due to narrow shelf. The bathroom was clean and we managed but it was very inconvenient. If you sat on the toilet and someone opened the door your knees would be hit. The bathroom plug was by the light switch across the wall from the sink and mirror which was a little inconvenient plus no where to put the hair dryer and curling other than in the bathtub.

I liked how staff are courteous and accommodating. The beds are exceptionally comfortable. I really like having the coffee machine inside the rooms. The bathroom was very clean and well stocked.

The parking lot could use a little more security. I saw some homeless people loitering and doing drugs inside the lot, didn't feel very safe there. Also, the balcony area of the guest rooms is a little unsightly. Could really spruce up that area so that the rooms don't just overlook the roof top.

We have stayed at this hotel several times, always in an inner room--not street side. This time we had a room right on King Street, and the traffic noise kept us up all night. We requested a different room for the next two nights, and staff was accommodating and apologetic. They upgraded our room at no charge and promised an inner room for our next stay.

Great location, beautiful room with plenty of space to move around

I went to park the car while my friend took our luggage upstairs. Not knowing where the room was I asked a staff member for directions to my room. Keep in mind on a travel day I was wearing nice track pants and a t shirt. The gentleman looked me up and down and said “are you even staying here “ I replied with yes I’m FN staying here, why would I be asking where my room is and do you not see the room key in my hand that was out front of me? Wanted to punch him in his stupid face. Rest of the staff were great and would definitely stay again It was $7.91 for 2 coffees and it was so terrible. Neither of us were able to finish the cup.

Nice hotel. Good location with shops close by. Close to transport. Though we had driven there. Took a little while to figure out how to get into underground parking as entry is down the side of the main entry. At roadside. Rooms, beds, and staff were all good. It was quiet, and I had a comfortable night's sleep. Under the beds were in need of a clean. Otherwise, the room was a nice size, clean, and very comfortable. The small coffee machine in the room was very handy. My daughter and I enjoyed the pool facilities * Overall, we had a lovely stay, visiting family on a trip from Ireland. Would recommend highly. 👌

* No changing rooms or private area's to change by pools, and no showers at poolside (hygiene). As the pool is quite open with large glass panels around the pool, I felt a little too on display. The pool itself was lovely, very clean, towels available at poolside and we really enjoyed our swim. 🙂

Upon arriving early (approximately noon hour), I asked if I could stow my suitcase until check-in and the staff member stated that an early check-in was possible. That was great news and I really appreciated it. Also, the next morning we had the breakfast buffet ($20). It was great: the large selection and food was very good as was the service.

We had a room right beside the elevator, so more noise than some rooms. Yet that could have been a trade-off given that was what was available for an early check-in. A trade off that I'm satisfied with.

The bed linens and towels were superb!

The area to pull up our car to check in is awkward and extremely small. There was only room for three cars, no room for us. We had to go to the very poor parking garage and walk a long way into reception. We should not have been charged full price for very inconvenient parking that is currently under construction/renovation.

The location was terrific. Walking distance to restaurants and bars. The staff were amazing! Shout out to Heera who received us into the Plaza. She was personable and very welcoming. All staff were friendly when we crossed paths. The room was clean. Loved the hot shower and dual showerhead was a nice bonus. Everything was easily accessible to the location.

The parking garage and access to it was a little less desirable. There is co struction going on in the front building and I don't care for alleyways but it was okay during daylight hours.