It was in a great location to stay for the Kitchener Bluesfest. They make the parking really easy at the lot across the street as they say. You get in and out privileges and just pay the hotel. It was so convenient. Great, comfy bed and pillows. Awesome shower. I didn’t like the coffee maker. I found it clunky and didn’t work properly. It was nice to have the little fridge. I stayed in a room backing onto the small courtyard. It was really quiet in spite of the music festival outside. There just isn’t a lot of light coming in the small window, but there is great lighting in the room. Check in and check out was lovely and easy. Great staff. Love the iced tea available as you check in.

This is a fantastic hotel. It's located right in the heart of Downtown Kitchener, within walking distance to basically everything. The restaurant and cafes below were fantastic too! The rooms were well decorated and clean for the most part and the beds were comfortable. We appreciated the exceptionally clean mini fridge in the room. The soap/shampoo/conditioner/body cream in the bathroom smelled nice. Staff were all super friendly and hospitable and we appreciated the early check in. Thank you for going above and beyond for us!! We had a very enjoyable stay and would stay here again.

I feel like my criticisms are a bit of a stretch... it really was a great hotel. The grout in the corners of the shower was kind of gross and could probably use a deep clean. The beds were comfortable overall, but it took a moment to find a comfortable position that wasn't too lumpy. The mattress wasn't new but it wasn't awful. It was good enough. I also found the room on the smaller size but it was just as a place to sleep so it really didn't matter. I didn't like that I had to leave. ...:)

The staff were lovely and very welcoming. Our King Room was very clean and well appointed. The parking arrangements were across the road in a new facility which was very high-tech.

We tried twice without success to reach the front desk by phone to inquire about parking arrangements for check-in and overnight. We ended up not knowing where to park for check-in so we drove around the block a couple of times before parking illegally for check-in. The was not clear on-line how the parking would work until it was explained to us at the front desk. The overnight parking arrangements ended up to be very good. Best to communicate by e-mail or through the website. The room size was very adequate for our purpose but felt smaller than the 28 m2 size, which I am sure it was.

Cute hotel, giant room. Very comfortable beds. Great location. The staff was attentive.

Parking was across the street, if you had a lot of luggage, it could be a haul getting it to the hotel. Also, once you're across the street, you had to step up on the curb, and up a step (or 2 I can't remember) to get into the hotel. On the floor we were on there were 2 steps to get to our room. We did not have any issues with that, but if you have mobility issues, you will want to ask if there is an easier way to get in and out especially with luggage.

The decor was so charming. I loved the sticky note of inspiration on the bathroom mirror. The signs in the parking garage that guided me to the hotel were perfect. I LOVED the nerf guns in the lobby. Staff were so friendly. I loved the “building awesome forts sign” as the do not disturb. Just a great vibe all around.

The bathroom door wouldn’t stay propped open if I wanted it to. The blinds still let in light from the windows. The room really wasn’t dark enough at night because the blinds didn’t cover the edges of the windows.

beautifully decorated and well kept. The staff were an absolute pleasure! Very helpful and friendly. You don't see that anymore so this was awesome! Loved the decor in the rooms and the bed was super comfortable!

The parking was a bit confusing. The enter and exit gates wouldn't open every time we left or came back although it was validated through the hotel. We had to call the parking garage multiple times to enter or exit which became frustrating for us. The only other thing I would say is that the bathroom fan/ceiling was rusty looking and could use a coat of paint. It didn't take away from our stay though.

This is a historic hotel that has been renovated. It is right downtown Kitchener, with lots of small restaurants, coffee shops and bars to keep you entertained. The room was beautiful and clean. The included breakfast was delicious.

Being a historic hotel right in the city centre, you could hear everything going on on the street. A white noise machine would have been preferable, but I made do with turning on the bathroom fan. Although the room was beautiful, it was awkwardly set up and did not allow for two people to watch TV while in bed. The service at breakfast was very long, but I was told someone did not show up for their shift that morning.

The hotel was extremely clean. Bathroom, bedsheets, willows desk.. Everything. All necessary towels were provided. The shower box was big and completely clean. Staff was nice.. Especially the lady working at night on the reception.

The only thing I didn't like was the sound of other guests while moving the wood will make loud and uncomfortable sounds. It wasn't a big deal for me but it could be annoying to some.

Hotel itself and the staff are amazing. They really make the vibe great for the stay. This was our 2nd or 3rd stay and we will definitely return.

Wish there was some kind of discount for parking, paying 40 for parking on top of stay is inconvenient compared to larger hotels with parking. There wasn't an option for a microwave in the room, not too many small towels, and our TV did not work. The staff advised us of the microwave downstairs and did offer to switch the rooms with a working TV, but it was okay. And extra towels and water was provided when asked. Again, having a great staff makes these hiccups better.

Location downtown Kitchener is great, nice old building with modern interior. Staff is very friendly and helpful. All looks clean and well maintained. Room perfect for short stay.

To call it “City View” maybe bit exaggerated but you can see the city out of the window. Not many parking options directly at the hotel, but parking garage the hotels recommends is very close. However, it’s expensive if you use your car during your stay. Also bit smelly and stairs seem to be kind of a meeting point/shelter for homeless persons or users. This is nothing the hotel can directly influence but still kind of impacts the stay.