The staff were lovely and very welcoming. Our King Room was very clean and well appointed. The parking arrangements were across the road in a new facility which was very high-tech.

We tried twice without success to reach the front desk by phone to inquire about parking arrangements for check-in and overnight. We ended up not knowing where to park for check-in so we drove around the block a couple of times before parking illegally for check-in. The was not clear on-line how the parking would work until it was explained to us at the front desk. The overnight parking arrangements ended up to be very good. Best to communicate by e-mail or through the website. The room size was very adequate for our purpose but felt smaller than the 28 m2 size, which I am sure it was.

beautifully decorated and well kept. The staff were an absolute pleasure! Very helpful and friendly. You don't see that anymore so this was awesome! Loved the decor in the rooms and the bed was super comfortable!

The parking was a bit confusing. The enter and exit gates wouldn't open every time we left or came back although it was validated through the hotel. We had to call the parking garage multiple times to enter or exit which became frustrating for us. The only other thing I would say is that the bathroom fan/ceiling was rusty looking and could use a coat of paint. It didn't take away from our stay though.

This is a historic hotel that has been renovated. It is right downtown Kitchener, with lots of small restaurants, coffee shops and bars to keep you entertained. The room was beautiful and clean. The included breakfast was delicious.

Being a historic hotel right in the city centre, you could hear everything going on on the street. A white noise machine would have been preferable, but I made do with turning on the bathroom fan. Although the room was beautiful, it was awkwardly set up and did not allow for two people to watch TV while in bed. The service at breakfast was very long, but I was told someone did not show up for their shift that morning.

Location downtown Kitchener is great, nice old building with modern interior. Staff is very friendly and helpful. All looks clean and well maintained. Room perfect for short stay.

To call it “City View” maybe bit exaggerated but you can see the city out of the window. Not many parking options directly at the hotel, but parking garage the hotels recommends is very close. However, it’s expensive if you use your car during your stay. Also bit smelly and stairs seem to be kind of a meeting point/shelter for homeless persons or users. This is nothing the hotel can directly influence but still kind of impacts the stay.

Hotel itself and the staff are amazing. They really make the vibe great for the stay. This was our 2nd or 3rd stay and we will definitely return.

Wish there was some kind of discount for parking, paying 40 for parking on top of stay is inconvenient compared to larger hotels with parking. There wasn't an option for a microwave in the room, not too many small towels, and our TV did not work. The staff advised us of the microwave downstairs and did offer to switch the rooms with a working TV, but it was okay. And extra towels and water was provided when asked. Again, having a great staff makes these hiccups better.

The Walper is a beautiful, historic hotel that has been modernized without losing the feel and grandeur of its history and architecture. Well-appointed - from the lobby to its restaurant "TWH Social" and the Barrister Lounge the hotel is comfortable and highly appealing. Reception staff were amazing and provided me with information, directions and ensured that needs were met. Parking is easily accessible in a modern parking garage tower across the street. The hotel is centrally located. The system was down when I went to check out. There was a movie I'd rented that I wanted to pay for separately from my business card. The front desk clerk took my name and assured me that he would separate it out once the system was back up. He not only did that but actually didn't expense the movie to me in the second invoice. I thought that was a nice gesture. I'd definitely return. A very warm feeling at this hotel.

Although not an issue for me personally, I wasn't aware there were a couple steps to navigate when arriving off the elevator at your floor and entering the hallways that house the rooms. Not a challenge except if you have a trolley for your suitcase/personal belongings. Something just to keep in mind for accessibility. I was looking for change so that I might leave for housekeeping in my room but the front desk had none and directed me to the Barrister's Lounge but they also said they don't manage currency. I left without having ability to leave a tip.

The location was central. The general manager and the rest of the staff were incredibly welcoming. I was transitioning my daughter to university and they made sure the experience was smooth, memorable and well supported. The experience was beyond expectations and holds a special place in my heart.

Clarity around the parking protocol.

This size of the room was excellent. It was clean, the bed and pillows were excellent. Coffee was excellent with many options. Thank you

No counter space in the bathroom. I had no place to put my toiletries. Very upsetting. The water was warm, not hot for showering or cold for drinking. The movies were very expensive so we watched tv instead. View would have been nice if they matched the lamps (beautiful) to the court yard décor (which was absent). I little would have gone a long way. Love the historic building, its a shame that it was over modernized instead of leaning into it's history. Main reason for coming was the upstairs breakfast room (which still had some of the history in the architecture) but we were sad to learn it was not open on weekends. We thoroughly enjoyed it last time. .

The staff was very helpful, especially on the night we arrived with 5 pcs of luggage and a sleepy child. The reception on duty actually volunteered to bring up our luggage since our child fell asleep and we were unable fo move all the luggage ourselves.

Soundproofing could be improved on. We could hear music from the bar :)

The cleanliness and the comfortable bed were excellent. The room was very clean. Breakfast was excellent. The location is great.

Not a lot of counter space in the bathroom. The restaurant dinner menu wasn't as interesting as in the past. There were some issues with the television connection.