Parking was easy and plenty of it. The room was clean, quiet and a good size. The breakfast was nice and even though there were lots of people staying at the hotel we were able to find seats each day of our stay and there was plenty of food. All in all it was a great experience.

It's not the hotel's fault, but unfortunately, we had to leave a day early as our plans had changed at the last minute and so we forfeited our room fees for the last day.

From the moment we entered the hotel, the front desk representative, a beautiful young woman, was very friendly. She offered to make hot water, honey and lemon, for me, as I was recently released from the hospital, from anaphylactic shock, and I cannot speak. This was above, and beyond, any service we have received, at previous hotels. Thank you, so much, for this, as it meant so much. We were offered to join the Hyatt Club, which was very nice, and we will definitely be staying with you, again, in the future. Everyone, and everything, was exceptional.

breakfast was excellent location is good near various restaurants and shopping areas, the whole hotel is spotless clean...everything matches reviews I read earlier especially when there are some terrifying reviews about some hotels around this location.

may be reduce the amount taken for security deposit, the gym needs more machines...it would be nice if the pool is a bit warmer and adding a jacuzzi is a bonus.

I loved the location, the staff, the cleanliness and other amenities.

I did not like the breakfast ending at 9 30am everyday except weekends.. Also, there were only two baby chairs. I have twins and every morning i had to hunt down on baby chairs to settle in my kids. I had to bring my strollers so they can sit in 1 place eat and not run around.

The facilities but breakfast room was small . It was crowded at some times but the food was great. Staff tried their best to keep up with everything. Great staff

The location was further from town that we thought and transport was a bit slow. Front of house Staff could at least familiarise themselves with the attractions and how to get to them from the hotel .

Breakfast was great. Limited variety but the food tasted goog and staff were on top of it to make sure everything is refilled and presented in a neat appealing way. Staff were amazing. The evening female receptionist on 29 Dec ( unfortunately can't remember her name) was very helpful and friendly. She did an extra mile by coming to my room to help me close a stubborn zipper on my dress ! Amazing service.

nothing.

Design, cleanliness

There is halal chicken sausage next to pork sausage with same lid cowered. The steam mixed together. It means the chicken sausage is no longer halal anymore. We hope they will pay attention to this and put separate any halal meat products from non-halal one. Another thing -the pool is small and too hot, no air conditioning.

Breakfast was generous. Both hot and cold entrees were available. We got 3 types of juice, lots of fruit, and good coffee/tea. Servers were smiling and monitoring the area so they could replenish in a timely manner. Eating area was spacious and open and airy, not cramped or crowded. The dining area was laid out in such a way that you were not bumping into other hotel guests. Walking to and from the food area was a breeze. There were tables in the main area, and some side tables in other areas offering privacy. Delicious oatmeal, scrambled eggs, turkey and pork sausages, roasted potatoes. You also had a choice of muffins, bread, cold cereal, pastries. I didn't try the tortilla wraps but I'm sure they were good!

I think the water in the pool could have been raised a little higher so it was comfortably warm. When I stepped into the pool, the chilly water was temporarily a shock but then as you started moving, the chill disappeared.

Breakfast was good and the breakfast staff were very friendly. I like that the breakfast is buffet, the restaurant was really nice and clean. I noticed that the staff were all friendly and always smiling, they greet you all the time. It is also nice to come back to a clean and organized room with clean towels everyday. The hotel is a bit far from Downtown Toronto but I knew that when I booked it and the friendly staff plus the overall cleanliness of the hotel made our stay really enjoyable.

The breakfast is a little repetitive and not much variety. But I honestly can't complain, my family still loved it :)

The location was fine, and we found a fantastic restaurant with an Asian-style buffet for dinner. The windows are pretty good as the planes passing can hardly be heard. Check-in was super fast and easy, and the hotel was also good about accepting our suitcases being delivered in the middle of the second night.

The area to deposit used plates and cutlery was a big mess on the first day. So that would need to be cleared more often, especially when there are many guests. As a lactose-intolerant person, I was missing indications and knowledgeable people on what I could eat. I was also missing coffein-free coffee and coffein-free tea. One day I found a single peppermint tea bag, and that was all.