Very good hotel, large room,comfy bed,nice staff,the hotel in very good location, many restaurants outside the hotel.

At the check in , we arrived around 12 pm and receptionist trying to charge us any extra amount for early check in so he told us there is rooms available but will charge us 40$ !!! then after negotiations he accepted to take 20$, we don’t like that attitude to charge extra money for just 2-3 hours early check in !!!! The bad thing it’s not about the money but about the attitude. 2-basic breakfast.

Excellent updated rooms, comfortable bed, great shower

Poor soundproofing between rooms, limited breakfast

Overnighting before an early flight from Toronto Airport, so well-located. Room was adequaete and clean, shower good, and bed was comfortable.

The offering labelled as "breakfast" was very poor. My wife deemed the bagel as "inedible". The "eggs" tasted artificial and nothing like I've ever eaten before. A bad experience - will never return or recommend. to anyone. Honestly, we don't expect a gourmet meal at a budget hotel, but really, this hotel should not bill itself as "including breakfast"....especially given that there are several coffee shops and breakfast places within walking distance.

My room was clean and met my needs. The availability of the toiletries was nice. The breakfast time of operation was nice. The variety was good. The staff met my needs when there was an issue with my room. They came to my room quickly. The shower wouldn't turn on. It was fixed. The fridge was leaking water. It was handled promptly.

The room was a little dark despite having the lights on. Had to open the curtains to get more light in.

Well organise the staff are very good polite helpful. I can’t believe it for that value for money clean ass beautiful location in fact is more than my expectation. Alex is a very nice guy and also other staff which I forgot your name. I’m sorry they’re wonderful people, Sheila was like Mother always look after our Breakfast in the morning she’s Amazing I am coming Back for real

Very Clean

Nice hotel near the aeroport. We arrived late in the afternoon at Toronto Airport from Italy and we needed a place to stay for the night without driving late. The hotel was clean, silent and confortable. The room was quite new with air conditioning and a coffe machine. The courtains didn't allow the sun to light us in the morning. The structure had also free parking. They had a an ice machine.

Breakfast was poor and not healthy, even if they prepared potatoes, beans and scrumbled eggs. We ate in the hall in front of the reception with paper plates and glasses.

We have learned to choose hotels by the restaurants in the neighbourhood. There is a decent Mediterranean place a five minute walk away that, while drafty, serves amazing food. The room was clean and didn't smell strongly of cleaners, as some do. Comfortable beds.

Lighting in hotels has gotten quite bizarre of late. The switch at the door should light up the room sufficiently to know there isn't a dead body in the bed. In 201, the light beside the door did nothing to illuminate the room. Very dim orange sconce. Other lamps and lights throughout the room could be turned on with switches but none were positioned to read in bed. In the end, we lifted the heavy marble based desk lamp onto the night stand. A bit of a hassle. The office chair would not really be useful for working as it tipped back as soon as you sat in it.

The weather was very cold, and I had to shorten my walks around Toronto. So I arrived at the hotel earlier than planned. I wasn't expecting that, but the wonderful hotel staff allowed me to check in early. I was able to rest after the overnight flight and the chilly weather. Thank you for that! Very clean and comfortable. A quiet and cozy hotel. Thank you for making my stay so pleasant.

Room was clean and well furnished. Bathroom had good products and all facilities were clean and well functioning. The female staff were very friendly and welcoming.

The male staff were surly and not nice to the female staff who were so good with the customers. I observed this with two different male staff on two different days who were doing the "desk work" and they were both rude and critical of the morning female staff. Given that the breakfast and business area is shared, I recommend that the male staff get some training on how to manage staff.

I just wanted put in a compliment for Preeti and thank her for her excellent customer service. I approached her with a complaint about breakfast and she went and beyond to make things right and ensure that was content! Thank you Preeti!

Overall the hotel was great, room was good and staff in general was pleasant.