Rooms were spacious and clean!

One of the staff members was named Diana when I asked for a bottle of water for our 2nd night stay, she was rude about it. I might be wrong but I thought that being a bonvoy member, we were allowed two bottles of water each day, and since we did not get our room cleaned between our 2 night stay, I went to the front desk to get a bottle of water but she flat out refused and directed me to purchase it which left me with a sour taste as I needed the water to take some medicine. The rest of the staff seemed super nice when I went to get some lotion or a shower cap. The facility was clean!

Excellent location with ample parking space. Cleanliness was apt.

Breakfast is too monotonous. Same scrambled eggs everyday and one more additional dish. The could have charged a bit more to give more choices. We lived for 8 days and I skipped the breakfast after the 3rd day. Staff was nice at the restaurant which served breakfast especially the filipino staff, Unfortunately i missed her name. Reception should be more welcoming in my opinion.

We select hotels like because they have rooms with CLOSING doors that separate them from the living area with a sofa bed, and full kitchens to boot. The pool was open until 11:00 PM, and they did not kick you out right at 11:00 PM, which I appreciated. They also have a hot tub -- a relative rarity in hotels nowadays.

The satellite/cable TV reception was mostly terrible for whatever reason, and the breakfast on weekdays and weekends ends much too early compared with other hotels of this type. The benefits of this hotel, though, far outweigh these minor negatives.

The facilities were too notched. The breakfast was superb. The cleaners were friendly. The receptionists were ready to assist you. We also had an airport shuttle that took us to the airport after we checked out.

In other hotels in some countries, provisions are made to assist guests carry their baggage to their rooms. This was not provided and it is an area Residence Inn should consider improving

Close to the airport, with very spacious, clean room with kitchen. The breakfast was included which is not common in N. America. The staff was very friendly and helpful and I thank them. There is shuttle to the airport provided and the driver was very courteous. Overall, an excellent experience.

Noisy heater unit, and the food choice at the breakfast could have been better but these are minor points.

All staff were friendly and helpful. Clean facilities and room. Comfortable beds and sofa bed. Although I didn't require, fully wheelchair accessible room and facilities.

The only thing I would change would be heating the pool just a few degrees more. The water was on the cool side so I didn't stay in very long.

Despite the fact that hotel is somewhat aged, room was super clean. Breakfast seemed good too, although I didn't have time to eat any. Staff was very friendly, fast, and accommodating.

Ventilation/heat a bit loud, but nothing compared to other airport hotels I've stayed at. Totally possible to sleep. Lighting in room was very poor though

Location was excellent for us. The staff were all fantastic. The room was large and VERY clean.

One more hot option for breakfast would be nice. But, the food that was served was all very good. A nice plush hotel duvet would be icing on the cake. (I’m being picky, we loved our stay regardless)

All staff were welcoming and friendly. The breakfast staff was so cheery @ 06:30! The suite was quiet, clean and well equipped for our group of 4. It is convenient and close to YYZ airport and offers complimentary shuttle service. The driver was prompt and courteous. I would recommend this hotel for business or leisure travellers.

Friendly staff at reception and breakfast areas. Complementary Airport shuttle service. Clean rooms. Availability of free car parking

No service for luggage storage. No facilities as most areas are under renovations. 1st stay , the hall furniture very worn out. 2nd stay better furniture but toilet flush not working. Common area’s dirty due to renovations