The staff were wonderfully kind and helpful. The room, lobby and restaurant were very clean, pleasant and comfortable. The location is very handy, (while not terribly pretty, in a parking lot behind restaurants and a gas station) but the interior of the hotel and rooms were attractive.

very courteous desk staff and helpful upon arrival

Rugs in room, damp musty odor FRIDGE not cold on max,,I told the desk, she offered their staff fridge. U need new fridge. The odor coming off elevator 2nd floor was very bad. the bathroom door on inside where handle is , black finger prints ,dirty. Other than that everything was good.

Breakfast was delicious. Restaurant staff were accommodating and friendly. Front Desk staff were pleasant and very helpful, especially the ladies on the morning shift. Room was clean and housekeeping polite.

The breakfast included rate should be more affordable.

Went for the national bank tennis tournmanent. Was great location, about 25min walk there. Alot of restaurants nearby as well as a boston pizza in the hotel. Very clean, great staff working. Would book again.

No breakfast included. Really the only downfall. Otherwise cant complain much at all.

Staff at check-in and check-out were phenomenal. Very polite! I really enjoyed chatting with both of them. I also appreciate how your hotel accepts both debit AND credit cards! As well, the damage deposit is only 20%, rather than the $100-$200 most hotels ask for. The hotel also offers a gym and laundry facilities. At the check-in desk, there is a wall of snacks, some frozen dinners and drinks for purchase. In the parking lot, you will find a gas station, McDonalds and Tim Hortons. Very convenient location, and close to major roadways to get downtown Toronto. An Uber to Budweiser Stage was only half an hour!

The hotel is very central,situated next to a long avenue. To go into down town was very easy as well as going to the airport. The rooms are big and comfy. Bathroom very nice with a good shower and plenty of hot water. The staff was very friendly, especially a staff member, she is called Kinishia, who works during breakfast hour. Very good indeed. So in all I would recommend this hotel.

The Front Desk individual ( Rickie ) I think was a huge help in sorting out an overlapping booking created by Booking.com. A good fellow from the UK. Thanks so much.

The Boston Pizza located within the Hotel had slow service. No one to answer phones. Two individuals identified. One Bartender and a Greeter. No identified service people. It was not busy at the time.

I really like how well the room service organizes our stuff while they make the bed. They put it neatly on the made beds.

I thought the rooms could’ve been more cooler. Had a hard time sleeping the last night at the hotel.

The location was great. The staff were super friendly and nice.

The bathroom door was a sliding door and it was off the track from the moment we checked in, so it never really actually closed properly or locked.

Lean modern rooms high quality TV. Easy to use. Check in was quick and easy. Exercise room had good equipment to use.

Hard to see from Steeles Avenue. Had to circle around to get there. Missed having a complimentary breakfast that many hotels provide.