No human touch in process to make you feel good. Lots of process automation

The hotel is new and very clean, with spacious rooms and bathrooms. Our window had a view of the beautifully maintained green roof, while rooms on the other side overlook the horse racing track. The large windows add to the pleasant atmosphere. The staff was very friendly, and we were even provided with a free shuttle bus to the airport. I would definitely recommend this hotel to anyone looking for accommodation close to the airport or visiting the casino. Also for those that have a car parking is free.

The hotel was great, but the location might not be ideal for those without a car, as it takes about 1.5 hours to reach Toronto by public transport. However, it’s perfect if you need to be close to the airport!

accessible room booked and it was excellent - lots of space for the wheelchair and transfers of patient (believe me this is not always the case!). Room was well equipped and clean. Parking was free and ample spaces; once you are parked you are indoors all the way to the hotel. Many restaurants/food court type places in the casino downstairs.

there was a very cold draught around the window area. Personally I like a cold room, so it suited me fine, but might be uncomfortable for other guests. Long walk from car park to hotel rooms, which was only an issue for me as I had to make multiple journeys to the car to be able to carry all the medical equipment we have to travel with. Making a singular journey would not have been an issue.

It has all the amenities we want

Nothing

Beautiful hotel and casino in a great location near airport.

Lots of parking, however not clear directions for hotel guest parking. Difficult to check in as there were no temporary parking spaces and valet was unkind. Front desk staff at check in were also not helpful with instructions on where to park. There was ample parking and it wasn’t necessary to drive all the way down to bottom level where check in staff instructed. So confusing and not necessary. I realize valet is preferred by hotel and casino but not required by all guests.

Property was beautiful and parking was easy in the security controlled covered parking structure. The room was fabulous and clean and well laid out. We had a view of the track and room service and the hospitality from the staff was 5 star . I recommend this as being the best place to stay in the GTA. The casino was massive and the restaurants were top quality. We dined at the Copperhorn meet house and I’ll have to honestly say that was the best food I have ever experienced at any restraunt . My wife agrees. I’m not sure but it should have a Michelin rating for sure and the staff were also superb . Money well spent. I can’t say enough good things about this experience and I’m very picky. I definitely will be vacationing there once again and highly recommend the stay here.

The pool wasn’t open as it’s still under construction. That about it .

This is a brand new facility, and the rooms are designed well to meet the standards. The room was clean, and the room service was quick. Although this hotel is part of the casino, it was a suitable location even for my todller. He enjoyed the equestrian competition every single morning, which was held in the rink just in front of the nice view of our room. This facility is highly recommended for a family or who just wants to enjoy playing in casino downstairs. I was not satisfied with some of the staff behavior; however, this is not something that underestimates the high quality of this hotel.

Some of the staff behavior

Clean rooms and good location free parking

Channel choices were minimal in the rooms, you only had Samsung free tv. Options or you could cast from a device I was there for 3 days and couldn't get it to work. No comfortable seating in this nice room they give you, a computer chair or small dining chair. No couch nothing to sit on to watch a 55" Samsung with free channels and no other options. I had to go downstairs to watch the Monday night game and only found it on my own. Personal didn't or couldn't answer me when I asked them.

There were plenty food options, the convenience of the bars were great for the stay, everything was fairly priced, and the room was very clean and spacious. Not much of a casino person but it added to the energy of the hotel.

The 30 minute drive to the city was a little rough with the traffic due to construction in preparation for the World Cup games. It was more like a 45-50 minute drive a little more depending on the time of day. On a positive note it is located within 10-12 minutes from the airport which they do provide a free shuttle to and from.

The hotel was very clean. The room was spacious and the bed was comfy. Housekeeping came every day and it was located near restaurants and shopping.

Initially it was HARD to find the hotel entrance as the address on the booking site is different from the actual hotel check- in. The parking took a little getting use to, but managed to figure it out. And I didn't like that you had to go through the casino for food. Should be a way you can access food without the hassle. The options weren't that great either, but was glad we had access to something.