Bed and pillows were super comfy. Towels were fluffy and clean and of great quality. Room was super clean and decor and furnishings were quite nice for this calibre hotel.

Soap/shampoo etc. were of low quality and could be improved, and when I adjusted temperature in room it was blowing out cold air in bedroom and fan was extremely loud so I just turn it off. Temperature was still ok so I only brought this to attention of staff at check out. Also, given conference and large amount of people checking out at the same time, hotel should ensure more front counter staff to accommodate. Might want to consider updating showers.

The Bed was wonderful, the room very well laid out. It has a excellent restaurant Moxies attached. They stored our luggage on the last day which was helpful for us. The called taxis to get us around to and from the RV show.

The table in the room had not been cleaned, and they never came to do the cleaning of the day we were around. This type of facility should provide daily cleaning. Their shuttle service took over an hour to show up at the airport. Their appears to have been some type of miscommunication, we called but the message god lost somewhere in transit.

Pick up from the airport went very well. We arrived at 10.15pm, went to the pickup post, and called hotel. Bus came quickly. Check in was quick. Staff member pleasant. The room was huge.... felt a little dated, but sheets were nice, beds comfy. Bathroom well stocked with all towels and soaps/lotions.

The sound proofing wasn't great, we could hear people arrive late in the night and leave at 4.30am, talking to each other. It is an airport hotel so can't really expect people not to be roaming around at that those times though. I think there could be a notice in the elevator and room that in the interest of other guests, to keep noise in halls down to a minimum. Maybe there is but I didn't see it!

Proximity to airport. Staff was great. Airport shuffle was great- I had to take it both ways and they were very accommodating. Beds were comfortable. Sheets were fresh- still warm and freshly laundered when we asked for an extra set. They also provided room service incredibly fast. Customer service 10/10. We had an extra person when we got there and they were able to put us in a room that worked for our family.

Some things were outdated. There was surface mould on the shower tile and the floor hadn’t been swept or vaccuumed in the room. However, I will say- it was by far the cleanest airport hotel We have ever stayed in.

A very modern hotel udergoing renovation to front entrance that I feel will look fantastic. All the staff I engaged with from front of house to attendants were personable. Three lifts to all floors. Moxies restaurant reasonable price point, offering attractive meals. The spa area although small was well maintained regularly. Jacuzzi offered a lovely temperature with a good pressure. Swimming pool not too cold. I had a King suite, that had a small fully equipped kitchen, a dining g table and soft bed my guest loved it. The bed was comfortable once you got onto it. Lots of power points and two TV. Hotel shuttle was a great option running daily to and from airport at no extra cost. Journey took about 10 minutes and offered lots of transport connections around Toronto and beyond.

The door key had to be reissued every time you went outside. The shuttle drivers were mostly very miserable. Long queues at front desk ment a lot of waiting around.

My stay at the Sandman Hotel was absolutely fantastic! From the time i arrived the staff was warm, welcoming and incredibly helpful. The room was clean, comfortable and well equipped with everthing i needed for a relaxing stay. The hotel pool and onsite dinning options made my experience even more enjoyable. The location was convenient. I highly recommend the Sandman Hotel to anyone looking for a great place to stay. I will definitely be returning

I was surpised by the $15.00 parking fee, which was not given up front during my booking process.

Nice and clean, decent sized room. The daytime staff were really delightful.

Received a very poor welcome on arrival after a long flight in the evening. Greeted with ‘last name?’ Not friendly. Ordered a salad from room service as hadn’t eaten anything all day and tired. Really good portion (plenty for 2/3 people). Arrived quickly and tasted good but our nominated tip was ignored and they charged 18%. What’s the point in asking if you want to give a different tip if going to go ahead and charge what they want?

The room was nice and clean. It came with a mini fridge and a work area with sitting chair which was nice. I liked that there was a free shuttle to and from the airport that was relatively quick. The toiletries provided smelled nice as I had forgotten my own. Since you're staying right at the airport it was nice to be able to take the metro directly into town and was a quick ride. I only stayed so close due to an early scheduled flight in the morning; otherwise there is nothing out this way.

I set the temperature low for the air con and it didn't get too cold. I had asked for a quiet room and it would have been quiet except there was a dog staying on the same floor that was barking quite a bit. I turned the air con fan on so I could drown out the noise of the barking dog and the kids that were adjacent. Walls seemed to be quite thin. The bed was comfy but seemed like it needed to be replaced. For the price, I was hoping for at least a free piece of fruit in the morning for checkout.

It was nicely decorated, especially in the lobby. It served my needs, I had a room with a kitchenette.

There were just a few small issues, which I brought up to the receptionist at check out. The fridge was set too warm, and I didn’t noticed until the next evening. So I didn’t trust eating some of the food I brought. A few house-keeping items were brought up, like finding a spoon on the floor in the bedroom behind the door, the tv remote being visibly dirty. A bit of a sticky floor and the although the pots were new, they left the sticker on the bottom of the pot and it was too late to do anything about when I realized the odd smell.

The room was quite spacious. The bathroom was equipped with the usual amenities however the toilet was slow to flush on our arrival. After a few more flushes, it seemed to be functioning better (we almost called to have it serviced but whatever had it partially plugged passed with our water only flushes!). We found the room fairly quiet, so it must have decent sound insulation.

The beds should have better insulating comforters -- it seemed like we needed to increase the temperature of the room in order to be warm enough, which isn't the most energy efficient way to do things! It's surprising that a hotel with a restaurant doesn't have the ability to provide a breakfast to overnighters. We knew this was the case, so ultimately not a problem for us.