The hotel is nice. The room was clean, and large, except the dishwasher had (clean?) dishes still in it. It didn't matter to me, I was just staying overnight/layover. They should be sure it's clean, and the items put away. The window coverings were not dark enough to sleep once it was light out. Important for an airport hotel. The breakfast was good. My biggest complaint is the shuttle. It does seem that most of the TO airport hotels have the same "service" though. The shuttle comes "every half hour on hour and half hour". This actually seems very random. The first stay we thought we 'just missed' a shuttle, but in -20oC and a blizzard, we waited outside for 45 minutes. It was awful. Also, if the shuttle is full you are out of luck. Same going back to the airport in the morning. My first stay was with my family. We got on but a few people didn't. I strongly recommend that you order an Uber. I wish I had that second visit as I waited 35 mins that time. I used Uber to go back to the airport in the morning. I know it varies a lot, but my Uber was there in 3 minutes. I was at the Air Canada departures door in 4-5 mins..It was remarkably smooth and easy. It cost ~$15. A gave a huge tip, the driver was really nice. If there's an Uber nearby (within 5 mins) call the Uber. The shuttle is not worth the saved money.

The hotel is impeccably clean and well designed. Everything in the hotel feels brand new and thoughtfully chosen. The complementary breakfast was exceptional, offering vegan and vegetarian options, a quinoa black been wrap, along with the standard eggs, potatoes and bacon. Plus it is within walking distance to the terminal. I would go out of my way to stay here again and would call this hotel first for any layovers.

Not a thing, except that I wish there was another close to downtown Toronto.

Nice size room, friendly staff, pool and restaraunt had lots of choice, including for the kids. Location was brilliant for us - we wanted an airport hotel and we could see the planes from our room. We walked 5 mins back to the terminal to get connections to Toronto and then also to pick up a rental car! Had no issues with airport shuttle as per some comments.

Issue with aircon toom a while to sort (so couldnt score higher), but we were eventually moved to another room, which was fine! Couldn't work out if the carpets in the corridors were designed like that or just massively faded - seemed an odd choice and looked a bit tired!

Everything basically - the excellent staff at reception, breakfast and the cleaners were very friendly and helpful. Specially Prasant at reception went out of his way to help out and cleaning staff who are most instrumental in keeping the Element as shiny and clean is people like Marlene who was very helpful. The rooms were clean, comfortable, specious and furnished with little kitchen and loved the blanket and the bed which was very comfortable. The swimming pool with hot whirl pool was the highlight of the hotel. Overall there was very good vibes as soon as you enter the hotel.

We were able to check in early to our room which was wonderful so we could leave our bags and go and explore the city for the day. Great location close to the airport plus they offered a free airport shuttle which we used on our departure. The room was clean, and quiet considering it was so close to the airport plus we were able to use the kitchen in the room to prepare meals/ snacks for our toddler. The hotel was unable to provide a cot however the bed was a large king so we had our daughter in our bed with us which wasn’t an issue for one night.

Nil issues

Reception is thoughtful and nice, and the room was clean, spacious and comfortable. Everything was squeaky-clean, but apparently the stuff missed to empty the garbage bins under the sink. We let reception know and they sent the stuff to fix it right away, so it was a super minor inconvenience

All good, maybe the breakfast a bit simple and may use a couple of additional options. Though it is amazing that they start breakfast at 6 AM, which is very convenient when you have an early flight

Ok. We only stayed here on a layover since it was close to the airport but I am reviewing it because we loved it soooo much!!! I wish I had more occasion to stay here. The rooms are the cutest!! So well appointed with little kitchenettes (lots of dishes) and the beds were the comfiest!!! The rooms seem brand new. The hotel must be new. The beds are the Westin Heavenly bed collection so that explains it. We didn’t use the sofa bed but I tried it out and it was even a decent mattress for a sofa bed. And the bedding needed to make up that bed was already in the closet for you. Sometimes you have to call down and it’s a whole thing. Very quiet hotel which is key when people are coming and going for flights 24/7. Check in was easy. The staff were so nice. We ate at the restaurant. It was so good. I wish I had caught the gentleman server’s name. He was so sweet. The breakfast the next morning was fantastic. For an included hotel breakfast, they had it all. Even a crepe station where he made crepes stuffed with lemon ricotta and toppings! An employee came over to make sure everything was good and chatted with us for a while which was so thoughtful. While I was tired from our European flight and the time change and just wanted to get home, I also wanted to stay here for a week. Ha.

Ok. Other people have talked about how loud the AC/heat fan is. And they are not wrong!! I am a light sleeper and sleep with headphones blasting white noise and I could still hear the rattling sound of the fan! So I decided to cool the room to the lowest point it would go, then turn it off and that worked. But if it were summer and you needed the AC running, you would have no options. This was March. I wish they could address this somehow because so much thought was put into these rooms and the hotel and that is literally the only issue!!! I struggled to answer the “is it quiet?” question here because the hotel itself was. But the fan was not.

AJ was quite friendly and encouraged us to return. His service is 💯. Excellent shuttle services. Meals were top notch at the restaurant esp the burrito for bf.

The bed was too soft and quite uncomfortable. The alarm came on on the 3rd night just after 4am and we had to endure the noise until we left the room at 8 30am. Overall, we enjoyed our stay and loved the room (#166).

Sadly I did not have breakfast as it ended at 9:30 am and I woke up late as I had checked in at 2am. Plus I was only staying at the hotel as I was connecting onto another flight so I only stayed one night for some sleep.

I had no complaints other than I should have known that there was a free shuttle service even at 1:30am from the airport to the hotel. Instead I jumped into a taxi thinking the ride would be cheap as the hotel was so close, but then had to pay a $20.00 minimum fee for the taxi ride.

All good nice quiet place for last day in Canada at the airport.

The only thing I will complain about, and not totally understanding how these things work, but we stayed in 21 different hotels during our 7 week holiday in Canada, and our deposits were returned within a few days or the latest 1 week. From this hotel it took 12 days to get our deposit returned. I will give credit to the hotel, when I asked them about my deposit returned, they were quick to respond, and did say it will take some time.