Everything was amazing, very accommodating to our needs, the club lounge was great, all the staff were super friendly, the location is amazing and perfect for everything! Room was perfect, the layout, the bed size and ratio of distance to the TV, honestly i never thought these things matter until I stayed here. The pool and jacuzzi were also amazing, jacuzzi is hot all the time, just incredible. I will be staying here next time I visit toronto.

nothing, everything was absolutely perfect, highly recommend

The convenience to terminal three for our very early flight the next morning. It was very clean and spacious and very welcoming.

Everything was absolutely lovely, aside from the noise in the hallway in the evenings. When we had to get up very early in the morning, we found the noise almost unbearable between the bedrooms and kids running up and down the hallway. We also did not get our breakfast meal package, although the staff did let us pick from the food Area. There was only one breakfast package left. I also paid for the room and found that we were getting charged for the meal regardless of being in that little room that we paid for. So I was a little confused by how much that cost compared to the last time we were there.

The room is spacious and clean. Conveniently located for a one night staff for a late night arrival. Only 100m walk from Terminal 3. Staff were friendly especially servers of the restaurant. We left stuff in the room. Called Serena of house keeping. Agreed to check and call back. Never received her call. Called the next day, Sandra was helpful and called back for collection.

However, sauna and steam only available in men’s changing room. Bathroom was tiny compared with the spacious room

Location was perfect. Bed was comfortable and food was delicious. Front service desk staff were helpful and went out of their way to make me feel comfortable. Room service menu was diverse and the food was not only delicious but delivered very promptly.

The Chromecast on the TV didn't work with my phone and the lamp in the corner did not light when I switched on. Also booking through Booking.com made me ineligible for Bonvoy reward points and that felt pretty crummy.

Everything was fantastic, most comfortable hotel bed we've ever stayed in. Blackout curtains actually cut out all light. Shower had a foot bar for those needing a leg shave. Soap smelled amazing. Staff were stupendous.

The price was not something we would normally ever pay. We had a connecting flight and didn't want to take a chance on cabs or shuttle service so we paid it. As it was, our flight was delayed 4 hours coming in so we didn't fully get to utilize our room before the flight. Not the hotel's fault about the flight but adds to feeling like the price is exceptionally high.

Missed an evening connection and the next available flight wasn't until the following evening. This airport hotel was connected to our departure hall, so couldn't have been more convenient. We were able to extend our departure until 8pm for a reasonable charge, and make use of the Sheraton Lounge for breakfast, beverages and snacks. The room was very comfortable and although a missed connection is unpleasant, this hotel stay made for a relaxing pause until we could get underway again!

Our room wasn't facing the runway and we actually would have enjoyed watching the flights. The sound-proofing was really good - we weren't aware of any airplane noise but the ice machine was next to our room and it was a little noisy.

The location is in T3, small train can go other terminals, no lates will happen if worry about missing the airplanes.It is very clean, food are so delicious with reasonable price, excellent experience.

Probably the parking. I sent 3 emails to ask whether it is free, but there is no answer, and I have to drive around it 2 times to find out how to park. Fortunately, finally, I know that it is T3's parking lot. the maximum daily charge is about $38.

Great staff, decor, furnishings and food. Loved the menu, and that it was available late (and clearly marked as such). Really comfortable pillows, want one for home.

The room door did not block out noise from the hallway. Could hear when other people opened their doors, or walked past. Air conditioning rattled when switched on. Higher powered USB sockets would be nice, allow phones and power banks to charge faster.

I liked the location of the hotel. I arrived from Europe in the evening and was leaving for SFO in the early morning. The staff at the reception was very helpful and polite. The name of the receptionist was Rosario. I was very happy with her services. The room was excellent and so was the bar/restaurant.

I liked just about everything. It would be difficult to find something that I did not like. Could you start breakfast at 5am? At least you could serve early breakfast in the room. That would be an improvement because some airplanes are scheduled to fly early and control at the airport, in particular going the the US, takes long.

We stayed at the Sheraton hotel due to flying in from Europe and then stayed over and had early flight to catch the next day. The hotel is the closest to Terminal 3 (which we flew into and out of the next day) - super convenient location for the terminal, truly an airport hotel (not a shuttle bus situation) The room was spacious and had all the amenities to provide a lovely stay. Check in and check out was pleasant and we also enjoyed a meal and drink in the restaurant which was yummy. Overall I would definitely stay again if I was flying to/from Toronto airport

There was a coffee machine in the room which was great but we were only given 2 regular coffee pods and 1 decaff, with 1 cream per person. I asked at reception for more pods which were happily provided, however cream took a while to arrive from the housekeeping staff. However it's understandable that people should ask for this if they want more and there was no issues with us asking for more, so not really an issue overall