Loved it. The location is perfect as there are tons of little cafes, bars, diners, supermarkets all around the hotel. There is a metro stop just a few minutes walk from it and it's connected with the whole city. The place is comfortable and supplied with everything you need for your stay (from toiletries to kitchen supplies)

the shower was a bit clogged and didn't drain the water very well, the quality of the toilet paper was a bit low, they could invest in some better one since the overall level of the place is very good.

Washing machines and detergent, coffee maker and supplies. It is so helpful to have the supplies to use the equipment!

For being a tech-based booking system, the last minute bookings and needs are too much for the system to pivot. It was frustrating and layered and we needed last-minute accommodations because of a cancelled flight. Having to download an app while traveling just to get answers on verifying the booking was annoying and caused panic for us. I felt bounced around. This was booked through booking.com which doesn’t sync well that quickly. There was a strange payment malfunction that took too much time to remedy and went unexplained. It makes me hesitate booking a property without onsite staff.

The ease of checking in was great and being able to conduct all affairs and communication through the app was a nice touch. Being able to add my wife to the stay was very helpful. Having access to a luggage storage room for early arrival and after made the trip much better. That was very appreciated! Oh, having access to the lobby bathroom was clutch—I stepped outside, crossed the street, and a bird pooped right into my open hand.

The floor under the bed could use a cleaning. I dropped something and looked under there...yikes!

Fantastic location with great walkability; a ton of amenities around including restaurants, cafes, and bakeries. The property was fairly quiet despite being near a busy street - noise was minimal, but ear plugs were provided in the room (although weren’t needed!). A full kitchen was provided with some cleaning supplies, hand soap and laundry detergent for a few loads if one were to need to do a wash.

A little extra shelving or hooks in the bathroom would’ve been helpful to hang wet towels, clothes, or toiletry bag.

Good location, in walking distance of metro and shops, quick connection to the Gare Centrale. Place was really nice and comfortable, equipped well and stocked with essentials. The self-serve luggage storage is a big benefit. The hallway perpetually smells of freshly baked bread thanks to the bakery downstairs.

We didn't receive the exact loft that we booked, though it is similar.

The place was very spacious, comfortable, and large windows to let in natural light. There were also a number of lamps to allow for soft light in the evening. TV service was fantastic too, ROKU TV. Full kitchen with utensils, coffee pot, kettle, pots pans, microwave, toaster, and oven. The shower and toilet facilities were very well kept. Large shower, good water pressure. On top of the shower room, there was also a washer and dryer as well as hanging space for any clothes. Very close to Mont-royal metro station and very close to lots of nearby shops. All in all, out of all the places I have ever stayed in my travels, Sonder has been the most impressive and comfortable, and I'd certainly stay again if I ever visit.

clean, comfortable bed, excellent location, luggage storage, easy check in, prompt customer service through the app, close to main attractions- either a short walk or a quick ride on the metro., well stocked kitchen and bathroom essentials.

A suggestion would be to have a common washroom available in the lobby. Guests can check out at 11, store luggage in the storage room and continue to enjoy the city till their flight/ train. But once they have checked out of the room, there is no washroom access in the building.

Great location! Very close to Mont Royal metro stop. Quiet even on weekend nights.

Needed more bath towels for a week-long stay, but there was a washer/dryer so not a deal breaker. Also dish towel and dish cloth would have been nice since we didn’t use enough dishes to warrant using the dishwasher (ended up using paper towels).

The location was perfect. A 5-minute walk from the station and trains are every 4 min so super convenient. Plus there's a bus stop right on the street of the hotel. Super cute, friendly, and safe neighborhood. The famous Montreal-style bagel shop is just around the corner and they also a bunch of really good restaurants and cafes around!! I saw reviews about the homeless population but honestly, it wasn't a problem. In what city are there no homeless people? As long as you treat them like normal people they won't bother you. Plus they usually hang around by the station and the convenience store in front so if you are scared I suggest you not leave your house. If needed anything I could text the concierge through the app or on the phone number provided. I found texting through the app was more helpful and had a more timely response. Although they do not have a front desk you can always request extra things when needed and will arrive the next morning.

The heating didn't work for us. After I called for help the staff came the next day to help change the thermostat. Turns out it just takes a long time to heat up. It increased one-degree Celsius every day so we were cold the first two days. So I also requested an extra blanket so that we could at least bundle up. There are also no disposable slippers but it's okay cause it saves the planet. So if you're traveling in the winter months definitely bring slippers because you do not want to walk around the apartment with wet and dirty shoes!

The location is amazing. So close to restaurants and shops in the Plateau. And steps away from the Metro so you can easily get anywhere else in the city. The apartment was spacious and had everything you would need. The Cafe downstairs had amazing fresh croissants.

The location of our room. Our room was on the 2nd floor overlooking Mont Royal and there is a bar right across the street. Thankfully Sonder thought of this and provided a white noise machine which we used every night and it worked to block the street noise. (It was unusually warm while we were and the patios were all open). Also the shower was very slow to drain.