Rooms were large and comfortable, the bed was very comfortable. I had a fantastic bathroom, comfortable chaise long to relax on. I had a river view room the view was fantastic

It was very tricky to get a glass of wine to take up to my room. The staff did try hard to help, but it is obviously not something that normally happens. As a solo traveler I enjoy having a glass of wine to relax and watch TV in my room. There was no bar which is unusual for western tastes.

The staff were always attentive and helpful, and they kept smiling no matter how many people were waiting in line. Their hospitality really made the stay enjoyable.

The food could be better — more variety would make it nicer.

comfortable bed.. air conditioning was actually operating unlike almost every other hotel in Shanghai.

I actually slipped over and fell quite hard on the bathroom floor.. the beautiful marble tiles are incredibly slippery with just the smallest drop of water. I'm still sore days later.

The room is big, very clean as they just recently renovated the room. the staff also so nice and very helpful to us.

the amenities are not much. there's no toothbrush & toothpaste (we have to call and they will gave it to us), cotton pads / balls, cotton bud, shaver.

Facilities in the room is great, cleanliness is great, only the carpet I think can be cleaner.

Many staffs don’t speak English especially the young ones, difficult to communicate with

Spacious lobby and good size of rooms with beautiful river view

The staff are very slow . Their English is not expected to be this poor for a 4-star international brand chain !!

Facilities are good! Staff are very friendly and helpful! Location is not too crowded and noisy but still close to the center.

Breakfast options are not the best

The facility and cleanliness

Need to mention the ingredients of the dishes to avoid eating something not sure about

Spacious and clean, excellent breakfast, friendly staff, good pool, great view.

No bar to relax in during the evening. No hooks on doors or in bathroom for hanging items

Clean and comfortable

Toilet is bad smell must control people to smoking in toilet. Breakfast not to delicious No where to shop souvenir