Location wise, the hotel sets next to river boardwalk which has a jogging and cycling track, multiple restaurants and nice views towards shanghai sky line in addition to ferry station which is easy way to cross to river other side They have shuttle bus services that takes you anywhere within 2km from the hotel for free The staff were helpful and always available to assist Most if them speaks english and easy to communicate with We lost a package in the train station and they managed to get it back in less than 2 days The kids enjoyed the indoor swimming pool

Breakfast buffet was the only downside, same food everyday which wasnt great And the options were limited to someone who doesnt eat pork

From check-in to check-out, the front-of-house staff at Mandarin Oriental exceeded all expectations. Warm, professional, and incredibly attentive, they made me feel truly valued as a guest. Whether it was providing local recommendations, assisting with bookings, or simply greeting with a smile every time I walked by, their dedication to guest satisfaction was clear in every interaction. Special thanks to Luigi Savarese who went above and beyond to ensure everything was perfect. From helping me download all the apps necessary for my first time in china , to helping me many times with my internet vpn connection , to recommending places where to go , etc ! Their hospitality set the tone for a memorable stay, and I would absolutely return based on this experience alone. Highly recommended!

I wish the breakfast had more variety of food and lasted a bit longer than 10:30 am! But the food was amazing.

Room was large, clean and comfortable. View was excellent. Shower and tub perfect size and hot water plentiful. Inside beautifully decorated with lots of thought to confront and style.

Arriving by vehicle is easy and extremely welcoming, the front team couldn’t do enough for you. But if walking up for example going to grab some coffee or food around the hotel, it’s a little cumbersome with no actual lane or clear path. Also I found the breakfast to be great in terms of freshness for fruits and the Chinese noodle station fantastic. The western breakfast was a nice selection but everything was lukewarm or cooler even more than 1 hour before finishing.

It was a wonderful stay. The location, the room, the cleanliness, and the view were all beyond description. I must express my gratitude and thanks to Luigi. He was professional in his dealings, followed up on my reservation, and selected a wonderful room for me. He is also a wonderful and helpful person. I will be returning to Shanghai soon, and this hotel will be my first stop.

Nothing

This is by far the nicest hotel we have stayed at. It is elegant without being in your face and rude. The staff was friendly without being pushy. We had every comfort necessary and loved the wide selection from room service. The breakfast downstairs in the hotel was busy but organized and offered the widest variety we have seen at any fine dining buffet we've been to. The tea service in the first floor lounge was very good. We would absolutely recommend this hotel for families.

Nothing. Hotel is perfect.

This is one of the best hotels I’ve ever stayed at. The facilities were very clean, staff so professional and respectful. I loved the breakfast as it has variety of dishes you can choose from. The price was absolutely great compared to other 5-star hotels. Mandarin Oriental would be my destination if I’m ever returning to Shanghai, which most likely I would.

Literally Nothing

This hotel was outstanding in every way. We had not expected much from Shanghai as it was just where we had to fly to and from for our trip to Japan. We stayed 2 nights just to ensure we made the connection. If only we had realised how amazing Shanghai would be and that this hotel was the icing on the cake. I would recommend this hotel as it is ideal in every way. The view from the room was out of this world.

There was nothing I did not like. This hotel was the epitome of excellence.

Good view from my room, all receptionists service were very nice and polite. Especially Staff name‘s Vemi who is very warm welcome and provide various informations, moreover she helps a lot when we got some problems in my rooms. We are very impressed Mandarin Oriental hotel in Shanghai because of her☺️ Even bellman also very helpful and memorize every customer. About the breakfast at hotel is so perfect.

Restroom at frontdesk was not clean enough when we use while checkin

It was my first time in Shanghai, the staff made us feel very welcome and were attentive to any request we had during our stay. The breakfast selection was great! Special thanks to Joy, Sophie, and the gentleman that was at the concierage

The stay was great! Only drawback was the cargo request was limited during our stay

Exceptional hotel. Wonderful large+clean room, which was in perfect condition, and the most meticulous turn down service I have ever experienced (my charging cables were carefully bound with a Mandarin Oriental branded cable tie, my suitcase was lovingly placed upon a soft mat). Also exceptionally great service at front desk by Luigi, who made sure our stay was perfect.