the rooms are really big and nice, I loved the typical Colombian breakfast, and was surprised by how pleasant the staff at the restaurant were. they have a wonderful garden too.

WAITING, we arrived at the airport and waited for the transport from the hotel, even though they said the bus would arrive in "20 minutes", it took about 40 minutes. luckily it was only 5 minutes to the hotel, when we finally got there, we had to wait almost 45 minutes to check in. it was the middle of the night, a long queue and only one receptionist, we had traveled a long way and were tired and wanted to go to bed quickly, but that didn't happen, at checkout it was the same, only one receptionist and a long queue, people who were supposed to check in and out. I think that since it is such a nice and popular hotel there should be more receptionists who can make the experience much better. the receptionist who helped us was really nice and professional even though the stressful situation.

Check in was fast and expedite. Room was ready and spacious. Reception staff was superb.

breakfast: for a country like Colombia, the fruit options were very poor. At the time to get to the dining room, most tables were empty but dirty - most available still had dirty plates from previous clients. Breakfasta option, apart from very frequently fruits consisted mainly on carbs loaded with sugar or deep oily fried stuff. Far from anything healthy. No yogurt, no eggs (it took 20 minutes to replace the empty tray), no oatmeal (it is so easy to offer fresh oatmeal!). Staff seemed overloaded. Clearly, not a staff problem but poor management.

Hotel room was awesome, in my case also the airport transfer worked out fine. BUT: it was at a different pick up location: ground floor around exit #1. In my case there where habitel Service People in yellow tops around the exit. If you are staying in habitel "Prime" tell them so.

Different Pick ups busses for the different habitel Hotels, other residents where taking wrong busses or were at least not aware of that (there are at least the prime and the select habitel). Let the service people know that you are a habitel prime resident if you are, also queuing was much shorter for me

This is the hotel I always try to stay at when I travel to Bogota. in 2024 probably stayed here 12 different stays. The location is great and free shuttle is very convenient.

My concern for the previous stay is being reviewed and I appreciate that very much. While I realize many of the guests may not drive and park a car at the hotel. The parking has checking over the past couple years. I was not a fan of taking the paper to the opposite guard hut to get it validated. Yet the current system could use some adjustments also. The card system works as long as you are staying a while. But I often stop in to grab something from my room and leave quickly. The card has not made it down the exit end before I leave again. Possibly allow the driver to hold the card so that id is ready when they are needing to depart?

We stay at Habitel often, so the best thing is probably the consistency. We know what to expect, and those expectations are often met. The breakfast is tasty and varied. The front desk staff is attentive, and the bell hops are kind.

There's got to be that one guy with a sour attitude...one of the parking lot attendants was a real jerk. I wish we would have gotten his name to share with the front desk, but maybe that would not even have been worth our time...sheesh.

Really spaceious and well designed room, unfortuntaely the LED lights were not nice too harsh. The breakfast was excellent. The manager helped me with an issue. The coffee was good.

The instructions how to find the shuttle were incorrect (it said 2nd floor but it was on the 1st floor) which made us wait for more than 30 mins then get a taxi. The phone numbers provided in the booking chat and on google maps were wrong so i could not reach the hotel about the shuttle. When we arrived there was a massive group of people waiting a long time for the shuttle.

Airport shuttle every 30 minutes. Quiet room, comfortable beds Excellent breakfast buffet Very good shower and hot water Good quality toiletries Hangers and hair dryer provided Coffee maker in the room Small convenience store on the premises Several staff members at the reception and in the restaurant speak English

Would have liked more lighting in the room, maybe one or two lamps would have helped. Only one hand towel provided for the two of us. The maid was unable to provide extra hand towels.

It was our second time staying, so we knew what to expect. It was a better experience than the first time. We ordered room service and it arrived quickly. All the food was very good. I love the breakfast here. There’s a bit of everything, and the soup is especially delicious. The airport shuttle was on time and is so convenient to have.

The room was fine but there was a lot of hair in the shower. The shower also only has one door, which leaves the floor very wet afterwards. I found the price of our room a bit high for one night, considering the other hotels in the vicinity being cheaper, but we booked it for convenience of having the airport shuttle as we were flying out very early the next morning. Once again we had mosquitoes in our room even though the windows didn’t open.

Its so close to the airport making it very convenient to stay here. The staff can speak english which is helpfull. The rooms are spacious and clean. The breakfast is amazing! The staff is very helpfull and friendly. The airport shuttle is free and runs every 30 minutes.

Alowing nonservice dogs in the hotel has to be annoying to many guests. There was a barking dog in the room across the hallway. It could be heard throughout the whole floor. I asked if I could move to a different room on a different floor. My request was granted. Other than that, I can't say anything bad about this hotel. I stay here every time I need a hotel near the airport.

Great! Fast check-in, super quick transfer from the airport! An Uber tried to fool me at the door saying that they didn't have suttles at night, it's worth paying attention that they do have them, 24 hours a day and on the second floor of the airport. The stay was incredible, I only spent 1 night, but it was super comfortable, the breakfast was super delicious too, with some local food options. The restaurant and hotel staff as a whole were super attentive, if I go back to Bogotá, I will definitely stay there.

Nothing.