The hotel staff is comparable to much higher end hotels and the proximity to the airport is the best in Bogota. They pick you up in mercedes bus and the staff is amazing. Breakfast in the morning has both indoor and outdoor options with a chef making omelets. A fleet of private cars is always ready to rent by the hour with no minimum charges. The hotel has full staff with great spa services that I would highly recommend.

The windows are limited in some rooms and the variability of some rooms having smart tv access and some didn't. But for an airport hotel stay it's perfect.

Boutique type, not too corporative. Nice ambiance music, soft lighting, pretty. The bedroom had two beds as I had required for a 1 night stay with my mother. Excellent location and shuttle service ( no stress regarding time or pick up from and to airport) Nice welcome service. The staff was superb. The restaurant was perfect to lower the travel stress, the food was super tasty, well served and great price. I’m already booking my stay for my return .

Close to the airport (+- 15 mins coming from the airport because of turning around on a bridge, 3 mins when going), very comfortable rooms, bathrooms and bed, soundproof rooms (didn't know they exist in Colombia), fancy and cosy lobby - bar - restaurant, amazing breakfast (mix local food and continental style), pleasant spa

Some of the staff exceptionally grumpy and unhelpful, it seemed to be a theme (others exceptionally friendly, so definitely not the rule...)

It was nice to have an easy shuttle connection to and from the airport. The staff was very cooperative and helpful. I wish I had more than 8 hours so I could have tried the breakfast/facilities. The windows were very soundproof - no outside sounds came in and my room was very quiet.

There was some confusion as the Whatsapp number doesn't connect to the hotel in the evenings. I messaged for the shuttle, but just got a message in Spanish in return. I was finally able to figure out a way to call the reception and then they were happy to send the shuttle. You may get a message from the hotel about needing an extra "v" stamp, it just means that you need the regular travel stamp when you come through passport control, nothing extra.

Very convenient, right next door to our office. The facilities are great.

The shower was spraying water everywhere and the shower door wouldn’t close completely, it made a mess in the washroom. I arrived late night after a all-day flight, what was supposed to be a quick shower before bed, turned to a shower followed by wiping the washroom. Not enough to ruin my trip though.

Location is clean and very close to the airport. The restaurant is amazing and overall the structure is decent. I think I would stay there again.

The check in at 3 pm is just ridiculous. They are aware that a lot of flights, especially from Canada, arrive in Bogota' at 4 am so why let people wait in the lobby for such long time? I believe that a check in at noon can easily be done. Moreover, you cannot leave ONLY 1 EMPLOYEE to do all the check ins! Mine took 45 min between waiting and processing the actual check in. To me, this is NOT acceptable

Excellent customer service, attention to the details, we felt safe, supported and very comfortable. They even helped us with our passports that we forgot in the lobby.

The shower was clogged so it was a little flooded every time we showered, nevertheless, I’m sure if we would have said something, they would have helped us.

The staff are very friendly and accommodating, and a shout out to the shuttle bus driver who were also very helpful

I booked two rooms and they were very cold and there is no aircon to warm it up. they staff did bring me a heater but I thought that was strange

Gorgeous hotel. Great food! Great breakfast. Beautiful room. Absolutely soundproof on New Year's Eve.

The person who ended up checking me in was rude but everyone else was really super friendly the rest of the time. I couldn't get the room to cool below 21 so it was a bit warm in the middle of the night.

Cleanliness, interior design, food

When I arrived after a 20h journey, the receptionist made fun of me by pretending to not speak English because he „likes testing people’s Spanish skills“. I was not in the mood for it. The reason I pay for a 5 star hotel is because I expect people to speak English there. Also the up selling talk is cumbersome. Being offered breakfast for 110k pesos is just absurdely expensive for Bogotá.