Very friendly and accommodating staff. They were willing to hold luggage for us when we arrived earlier than expected from our flight and even allowed us to check into our room an hour early! The pool area on top of the building was really nice and the breakfast served was delicious. The location was excellent and the places nearby to eat and visit are worth the stay there alone, but the service, cleanliness, and willingness to accommodate put this Hotel above most, if not all, others in the area. Would 10/10 return again in the future and recommend to friends and family.

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The staff at reception helped with very early arrival. Offered breakfast to help at very reasonable price. Restaurant staff kind and helpful, substantial, lots of choice. We speak poor/little spainish. Pool was helpful for my wife, small, clean but functional. Comfortable bed.

Music was played by the pool, slightly loud. More importantly I saw people on the phone or working laptops move to downstairs as it was distracting, which might loose sales. This is a very minor observation. Made to be helpful. For information, clients should note toilet products toothpaste/brush come with a charge are not free, so don't be impulsive.

Property was clean. The suite was a good size with a nice balcony. The bed and bedding was comfortable. Located in an area with plenty of resturante.

The lock box did not work and had to call the staff twice to open it. The AC control probably needed the baterries changed out. Also the body soap container was empty so they didnt check it out before i checked in to make sure it was full.

The room was very large, its decoration was very nice and cozy.

The stairs are small, the handrails are rusty and loose, which I think is dangerous for people with walking difficulties. The pool was dirty, it looked untidy, and the tiles outside were dirty. The restaurant has few options in the buffet. It is always the same for breakfast.

I have stayed here several times before and the room was very nice this time around, remodelled, hot tub and bathroom very nice, staff very friendly and helpful. Good Colombian breakfast.

Water pressure in the shower was very poor and difficult to get the hot water working at times.

The service was very good the room was very spacious, breakfast was good and location was very center

Some times it could get very noisy at night

Clean facility with an incredibly polite friendly staff. Nice rooftop pool. Rate includes a breakfast buffet with eggs cooked to order. Convenient location just a half block of Carrera 33. Highly Recommend

They are remodeling some rooms on multiple floors. So it was a bit noisy starting at 8am. But that’s obviously a temporary situation.

Very large room - more like a mini suite Comfortable bed Air con Small gym Breakfast included Quite cheap

Room was rather basic and not modern like the photo shows. It's def not 4 star Water wasn't very hot. Noisy road, although OK if you shut the bedroom door

The staff were friendly and helpful, the suite was great.

The fitness room is a bit outdated

Great breakfast, fast internet

Bathroom items not free, and shower slow to warm