FROM BELLMAN ALEXANDER & JAIR, ROOM ATTEND PILAR, FRONT DESK AGENT CAROLINA, GIVING US BEST RECOMMENDATIONS OF PLACES TO VISIT ESPECIALLY WITH OUR LITTLE ONE, WAITERS YEFERSON & OLY, RESTAURANT HOSTES MARCELA WHO LOVINGLY HELPED US ORGANIZE OUR GRANDDAUGHTER'S 5 BIRTHDAY AND ALL SECURITIES. EVERYONE WITH THAT WARM SMILE AND SERVICEMINDEDNES. THE ZARZUELA RESTAURANT TREMENDOUS SERVICE OF ADJUSTING THE MENU FOR MY WIFE'S AND GRANDDAUGHTER'S ALERGIES. EVERY ONE ADDRESSING US BY OUR NAMES WAS VERY NICE. WE CAN'T THANK THEM ALL ENOUGH FOR THERE WARMHEARTEDNESS AND PROFESSIONALISM. AND YES WE RECOMMEND THE WORLD TO STAY THERE. WE SHALL RETURN. THE MYER FAMILY.

I think it’s one of the best hotels. I have the staff restaurants rooms. Everything was perfect. I read a lot about reviews and I was worried about it but in my experience in eight days, it was perfect. I don’t have to wait two hours at the lobby to check in or check out everything that I read in the reviews, it was a lie. The stuff from the restaurant and stuff from the lobby so kind and disrespectful so I recommend this property if you wanna have a great time thanks foreverything.

I don’t like that I have to leave the hotel

The hotel is well located, and you feel very safe while there. The staff is very friendly, and they make you feel special.

The hotel could have some improvements regarding what it advertises and what you pay. Especially the room facilities like toilets and showers. The shower was terrible, spraying water in every possible direction, making it a nightmare to shower.

The location is amazing and the facilities outside of the room were amazing. The breakfast bar was good, however hot food options for vegetarians were a bit limited in my view. Staff were super friendly and for anyone with security concerns this hotel is really really stringent on security protocols. Often there is police at the front, with security guards too and the concierge staff are very vigilent. I can imagine important people stay here often. The Gym is amazing, especially for anyone that loves calisthenics.

For the 5 star experience that it claims to offer the room furniture and facilities look a little worn out. The furniture is a little old, the desk chair was on its last moments and the TV was outdated too. The hotel really needs to invest in its furniture and for the price it charges it should be in better condition. It was also noisy, drilling at early hours in the morning which was weird. Also some of the photo scenic spots it shows on the website were often closed. These tiny easy to fix details really let it down. Overall I'd still say it's a great hotel.

very friendly staff nice room design large rooms with a large bathroom great location with direct access to the mall which made a late night cinema visit super pleasant great breakfast with a large selection of international and local food nicely sized pool On our next trip for Cali we will definitely stay here again.

it really was all great

Excellent customer service. Top notch amenities. Beautiful facility. Breakfast was amazing. Wonderful artwork everywhere. 24/7 armed security. Direct access to Chipichape mall. I cannot say enough good things about this place.

Pool closes daily at 6pm. Otherwise, no complaints!

Great location if traveling with kids. Hotel lobby is beautiful with a nice restaurant and very safe.

Rooms need updating. Wifi often does not work in rooms and there was no hot water. We had to repeatedly ask for towels, toilet paper and windows were loose. The safes did not work either.

I liked how the property had a mall below the facility very nice a lot of different retailers. very nice buffet in the morning for breakfast. Nice views of the city.

You need to have a vehicle to get around the taxi service at the hotel was very nice, but it added up after a while

The hotel is modern and beautiful. While it is right next to beautiful, modern mall with nice shops and very good restaurants, the proximity of the mall is not bothersome but a big plus! The room was spacious, and we had a lovely balcony where we sat nearly every night. The views from our room on the 10th floor were spectacular - we had the city at our feet. The bed was very comfortable and the bedding was nice. The seating area we had in the front was really nice and we used the little dining table every day. I really loved this hotel with its "apartment" as we had a microwave and a fridge. The bar on the ground floor served really great cocktails, and the restaurant served very good food. We used room service often and always had a great experience with food arriving quickly and hot. The juices served were fresh and truly delicious.

The plug in the bath didn't work, so taking a bath wasn't possible. Check-in took very long, about 50 minutes, to as we had to wait, and then our check-in took a while as while. Luckily, my partner speaks fluent Spanish, or we would have been lost while checking in and when ordering room service. The hot water in the shower was at best lukewarm.

The location and customer service is what keeps bringing me back to this hotel when I revisit Cali. When I travel location and customer service is how I rate hotels and with this one I always rate 5 stars.