The Staff are flexible and accommodating. They even made breakfast outside of breakfast hours a couple of times. They are friendly delightful people. They really make you feel welcomed. I have been in more expensive hotels that have not delivered their level of customer concern and care. Juan and Camilla were great.

Initially placed top level to the back of the building. The ascent were steep spiral stairs which makes them unsuitable for the walking disabled. The front of the building has normal stairs. The beds are very firm. Only one pillow and towel per guest. The kitchenette was not functional. There was not a dish washer in the room and the small balcony only overlooks the street of the hotel not a picturesque view. The room has normal stairs windows. Daylight comes in by having the balcony door open. Not a sliding door, so two people on the balcony at the same time will need to shuffle around each other to get in and out. There is a little more day light in the living space if you keep that door open.The building needs updating.

Modern remodeled room (205). This is an interior room and very quiet. Manual was an exceptional host. Always a smile and a warm greeting. Very responsive. If there was a schedule for breakfast, I never knew it. I ate breakfast at any morning hour in the morning, and there was no complaint. Coffee was always available. The staff were very attentive without being intrusive. The room was very clean. There were convenient power outlets and light switches. I loved the refrigerator in the room. There were many shelves so that I wasn't having to dig through my suitcase looking for things. I could set them out for quick access. The room felt more like home than a stranger's house. There are a great selection of restaraunts that are only a block away. I'm certain there are things I missed that made, this, an exceptional stay.

The attention was excellent, they were very friendly and were always available whenever we needed them, they had everything we needed such as water, laundry, booked tours, stores and restaurants close by and etc. The room was really nicely decorated and there was good space. I would definitely come back the next time I visit Colombia!!!

The receptionist, Maria, was very friendly and helpful, the kind of hospitality I would expect in all the places I'm staying. She did lend us a metro card as well which came in handy whilst traveling around Medellin. Also felt like a modern place rather than some old dated hotel in need of TLC like others we came across in other places in Colombia

Nothing negative really, for what we paid, it was good value for money

Location is awesome. It's very safe and with a variety of options to go. The staff is very polite, always caring for the guests and giving useful information to have a safe trip.

Staff’s hospitality and eagerness to please

Breakfast selection needs a little more variety

Very Warm owners

I liked the hotel stuff.

Clean, close the restaurants , Metro.

It’s so good

Nothing

Location and very clean

Could hear my neighbors …