The hotel is very nice, perfect for a one night stay prior to an early flight. The food in the restaurant was quite good (Italian, mostly pasta), and the included breakfast was REALLY good. I was most impressed with the shuttle service - so many places claim to have free shuttle service to the airport, but don't actually deliver (or there's a cost, or the transport times are limited) - but this service was really good, a comfortable, well-marked van. It's only a 5 minute ride to the airport, but these things are much appreciated by solo travelers like myself.

The room was clean and the bed was surprisingly comfortable, but the room does need some upgrading. Huge bathtub needs to be re-grouted. Toilet handle was quite loose and needs a little maintenance (room 309). Towels are cheap and scratchy (for the price of $97USD, fluffy towels are expected). The room also needs some more accessible outlets for electronics.

The free airport shuttle was at the airport within ten minutes of calling the hotel. A plus with that was the driver. He always had a smile and appeared to like his job. Upon arrival and check-in, we were greeted with a smile and a personable personality. The shuttle driver took our luggage and showed us to our room. Even though the room was basic, it was spotless and equipped with everything advertised in the listing. The bed was comfortable and the water in the shower was hot. We ate breakfast at the hotel the next morning and no complaints at all. It was hot and delicious. Upon checking out it was smooth with no surprises what so ever. We only stayed one night to be close to the airport and not fight the traffic coming from Medellin. It met our septations. The entire staff was outstanding.

All was good. No complaints.

Great friendly staff. Awesome restaurant in lower level with great food and great service.

It is not a hotel fault but at present time there is construction near by to improve local transit mobility. Late at night we could hear heavy equipment working forcing us to wear earplugs. Other than that the hotel is a great place for traveling. Close to the airport with a convenient shuttle.

Loved it, I just loved it. The next time I come to Medellín, I definitely want to spend more time in Rionegro. It's too bad I only reserved it for 1 night to catch my flight the next day. The restaurant has delicious food. Breakfast service was great. Staff is very friendly. Room was comfortable, they gave me a fan which was adequate. Rionegro actually gets cool at night unlike Medellín. Definitely want to spend more time here next time!

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We have stayed at Santiago de Armas for the past 15 years and always leave very satisfied. I recently traveled with Senior parents and the staff go beyond their call of duty to assist us in making our stay comfortable. Maria and Camila, at reception, Rafael and Carlos, the shuttle drivers, and the food staff were, as always, very friendly and helpful. ¡Muchas gracias!

We liked everything! 👍🏽

Excellent attention from the staff!!! Great breakfast!! Very fresh and clean Rooms are on the small side, but clean The restaurant offers excellent food and the staff is incredibly attentive.

Extremely small elevator No pool The hotel is not in a nice location The valet was quite nosey ( 🙄) VERY NOISY!!!

. Very convenient to airport, and FREE 24*7 shuttle with excellent driver. Good hot shower and modern but flexible lighting. Great staff who wanted us to be comfortable-there were very noisy people near us, preventing us sleeping in the short time we had to do so, and they efficiently changed us to a quieter room. Rest achieved! Info in room says they support different communities in Colombia by using their products and employing people from different areas.

Doors and walls thin, and hard surfaces, so sound can travel.

The staff very kind and attentive. The food was very very good! The property is under renovations at the moment so many areas were not available. Although we thought it was going to be noisy with the machines and workers, but it truly wasn’t.

There was no hot water and the walls are very thin so you hear everything that’s going on outside your hall.

This place was great! We arrived late and they sent a free shuttle to pick us up from the airport. The staff were excellent. The room was remodeled and was very nice. They even gave us a room with 3 individual beds. In the morning we were amazed with the breakfast. Eggs, potatoes, coffee, fruit, cereal, bread, etc. Lovely patio to enjoy your breakfast. This place was really nice. Would stay again for sure if my travels take me back to Medellin.

I can't think of anything that I did not like.

Very convenient for both a forced overnight in Rio Negro or if you have an early flight to catch from Medellin. Airport pickup & drop off. Hotel room modern & very clean. They serve a nice breakfast as well. For dinner they have an Italian kitchen or you can go to a nice Paisa restaurant next door.

Nothing, all was good.