Nice and spacious room with a balcony overlooking the street. The chair on the balcony was a low folding chair sometimes difficult to get up from. Good breakfast with plenty of choice and friendly, helpful staff. I knew it beforehand so it's not a complaint, but for guests coming by public transport it's good to know that it's either a taxi or lugging (heavy) luggage with you, as there isn't any bus from the train station going to a point near the hotel.

I booked a massage and I gave specific wishes: neck and shoulders, but the masseur didn't listen, he kind of did his standard treatment (full back & legs) despite me protesting four times, pointing at where I wanted him to massage me. Besides that I have serious doubts about his schooling. He only used two techniques: effleurage (sliding over the skin) and some tapotements (tapping), but the most effectve technique, the petrissage (kneading), he didn't use. Too bad, that makes a massage as good as worthless.

Clean, comfortable, smelled fine, location was great to access a lot of restaurants and hot spring for drinking. Strong water pressure. Breakfast had standard continental fare as well as some additional Russian/Czech dishes. I had a headache and asked the front desk if they had aspirin one night. The front desk called around and couldn’t find any but she brought me some vitamin water, tea, and a sippy cup for the hot springs. Very kind and appreciated.

The water in the hot tub could have been hotter, but other than that the spa was nice.

Good location, very close to hotel Thermal and 15 min walk from main bus & railway station. Billa supermarket at 5 min walk from hotel. Recommend to take room with balcony. At the top floor sauna, small swimming pool and jacuzzi are available from 9:00 till 20:00. Sauna is open from 16:00. Breakfast & dinner are quite good. Majority of people were speaking Russian, Ukrainian and English.

Old rooms, feeling that you in area from 90th. Curtains are dirty and with cigarets marks.

The hotel was very cosy. Our room was spacious and well-equiped with everyting needed for the stay. The hotel staff was very polite and welcoming. The sellection of food was small, but it was very well prepared and tasty. The room and the hotel in general were spotless clean.

The spa was very small, with one jacuzzi and a small swimming pool. The water in the jacuzzi wasn't hot enough. The sauna was nice, but it works only after 4pm. It was a bit hard to mkeaa reservation for a massage. We needed to wait for more than 15 minutes on a queue to talk with the main nurse just for scheduling the procedure. In my opinion,it would be easier to make reservations at the balneo reception.

A very good hotel; great location, comfortable large and clean rooms, friendly and helpful staff. Spa facilities and services are very good. The spa space is rather small, but if there are not many visitors, it is great ( in our case we were mostly alone in the pool area).

Private parking exists, but has a limited space and one has to pay extra (15-20 Eur) per night. No Smart TV.

Nice location, spaces room, good food. Nice relaxing procedures in the health centre.

Very Cold pool, not pleasant at all, cannot be used in cold winter time ! Spa is too small, Not comfortable for more than 3-4 people. Property is old, carpets in the rooms are to be changed, smell of old drenage in the toilet.

This is a beautifully presented old-style hotel. The staff were super friendly and helpful throughout our stay. loved our room and balcony. Nice high ceilings, comfy bed, well appointed. The bar staff were friendly and we enjoyed drinks on the terrace. Other than a good breakfast, we didn’t eat at the hotel (but we highly recommend the exceptional Saffron Indian Restaurant https://saffronindickarestaurace.cz/en/). Lastly, the pool and turbo tub upstairs on the 6th floor were great: there’s a button to push which generates a current to swim against. Overall loved our stay in magical Karlovy Vary..!

it was all fine

The staff was so accommodating and sweet ! She saw that I was lugging two huge bags so she very kindly allowed me to check in early. It was located in a wonderful location; the room had everything I needed and super comfortable for one person; would definitely return again ! Breakfast was also a decent spread and I enjoyed the option to eat at the terrasse.

At times I struggled with the poor wi-fi connection in my room.

It has a great location in the town centre. The sauna, steam room, and hot tub were excellent, and breakfast and dinner had good food choices. I followed a specific diet and could choose food according to my requirements. All the staff are nice and supportive and professional.

The mattresses and pillows could be better.

Hotel was excellent. The room was comfortable and had lots of storage space. The washroom/shower was spacious. There was a comfortable chair for sitting and reading or watching television. There was a fridge and desk work area as well. All in all a well designed room. The breakfast was very good. And the Spa facilities (sauna and pool) were quite good.

I would have liked a kettle in the room but we were able to ask at the bar for hot water so the issue was addressed.