Lovly room- historic atmosphere, comfortable bed, friendly and helpful staff- we stored our lugguage at reception desk and they filled our bottle with fresh water for journey

Breakfast was a really poor and we stayed there during the movie festival so it it was extremly noisy, because the hotel is directly above the colonade and park where were parties the whole night

The location is perfect: city center, nice view, enough restaurants nearby. The room was big enough, so was the bathroom. The beds are comfortable. Breakfast was fine too: nice choice of warm and cold food. The personnel is extremely kind and attentive.

The pillows were not as comfortable as the beds.

Great staff and location

No Air condition

Loved the large room, the bath tub, and location

Didn’t like the bed

Everything good

Breakfast was great!

No cleaning/toiletries provided after the first night.

Perfect location, room was clean and the lady at the reception was nice and helpful.

We stayed here during cold times and the room heating was poor. We were lucky that the receptionist gave us additional heating. The breakfast waa very basic and could improve.

Perfect location, clean room and beds.

The hotel absolutely does not correspond to 4* hotel. Old furniture, reception is a dark depressive place. In our room there were two separated beds just put together, with a gap in the middle, fridge in the room was empty and turned off. Another bad suprise was, that wellness is open only in the week, in the weekend is close. There was a bath in our room, what was nice, but before we could use it, my partner had to repair the broken plug. Food served for the dinner and also for breakfast was poor and cheap. We will never come back, the price does not meet the quality.

Location, room cleanliness

An unprecedented experience. we arrived at the hotel after a 7-hour journey from Sweden, where we were met at the reception desk by a lady who did not know 2 words of English. She was looking for passports to fill out forms for the hotel and she started tapping with two fingers which seemed to me endless. my car was parked in front of the hotel where it was allowed to leave it for 15 minutes. I told her I was going to transfer the car and give us the keys to the room to take our things there. she said she couldn't until she filled in the information, which led to the first conflict. she finally relented to give us the keys. when I returned to the hotel after transferring the car, I paid for the rooms and signed the document about the residence tax, which my mother (74 years old) and son (12 years old) who were in the room didn't sign because they were in the room. I told her we were only coming to take a shower and come down to sign the paper. less than 10 minutes later, she called our room, speaking in Czech, which I didn't understand. I went downstairs where I was greeted angrily by the lady. She asking for the papers to be signed immediately. that was the end of my patience, I asked to sign a paper for my son, who is a minor, which she did not allow me at first, but when her colleague explained to her that I have the right as a parent, she gave in with an argument. I told her that my mother had fallen asleep and that she would sign tomorrow morning, and that I had no intention of waking her up for that. I told her that she had a paid bill and 3 passports with her as a guarantee and went to the room in a rage. not 20 minutes had passed when the phone rang from the reception from the same woman. I felt hunted in a hotel that I paid well for one signature. service horror. the other girl was extremely kind. weak breakfast, nice and clean rooms, service and experience never gets worse.

1.Very expensive for what they offer.They didn't even put a single bottle of water in the room... 2. In the booking photos of the room there was a 3 window room with view to garden, in reality was only two windows without that view. 3. The breakfast was very poor.. they ran out of eggs, and they said that they will bring more, but they didn't. 4. During breakfast you are sharing a table with other people, because they keep only 1 room for that, as they do not want to heat the other places for sitting.. 5. SPA does not work in weekend, so if you are on a weekend trip, do not expect to have it. 6. You can not bring your coffee in the room, because you can mess it up.. And so on and so on... I'm visiting Karlovy Vary multiple times in a year I was in a cheaper hotels, but never saw such hotel rules as those.. come on people...bring some standards