Lovely hotel with a good spa complex. Rooms are 20th century style, in good state of repair. Staff speaks several languages, everyone is very helpful and friendly. The hotel has 6 buildings and good infrastructure. In fact the hotel has everything you need. Great location, 5 minutes and you are in the centre of the resort area. Special thanks to the reception staff, the girls do their job perfectly. In the rooms there was small fridge, a couple of wine glasses.

Permanent problems with magnetic keys, several times could not open the room and use the lift. No kettle and minibar in the room, for a 4 star hotel this is a serious disadvantage. At the reception you get a thermos with hot water, but it does not offset the lack of tea/coffee in the rooms (no cups even for coffee). Monotonous menu: for all days that we were at breakfast served almost the same.

The room is very big, clean, and has nice view of the city, good location, we got two shower rooms but no bathtub. There is a children bed in the room. We had dinner in the restaurant, the food was average but the waiter was very nice and friendly. Each house has an underground passage to reach another house. Very convenient. The staff at the pool reception were so friendly and patient!

About the reception staff, I never saw them smile at anyone. When I check out and give back the room cards, I said goodbye to her and she didn't reply or even look at me. No one guided us to the room, it took us a long time to find the right entrance. The restaurant is beautiful, but there are few choices for breakfast food.

Our room was large, beautiful and comfortable. We were pleasantly surprised to receive a room with a large balcony and view. It was very clean and they offered robes and slippers. We enjoyed the pool and hot tubs as well. The location was perfect and overall we really enjoyed our stay.

We wished that the bowling and other recreational activities were available on Saturday/Sunday but we were told it was only open on Fridays. The massage offerings were also a bit expensive compared to what is offered around the city.

Quick checkin, great breakfast, very clean rooms and corridors! Big thank you to the hotel staff for their hard work! Hotel Bristol is a complex of inter-connected buildings, so you don't have to go outside and back inside to head to the facilities. Liked the pool! There are signs and instructions/recommendations for every part of the hotel complex. Now I know why the Bristol group advertises itself as the "Aristocrat of the Czech spas".

We had issues with Google maps, the reception address was pointing to another building some 500 meters downhill. But that's Google maps issue, not the hotel's.

Great pool, sauna and the room itself.

Everything was great, but there was a receptionist who did not seem to know a lot about the hotel itself and spoke very quietly. Examples: He wanted to charge my card again for the hotel even though it was done by booking (there was no malicious intention, but I spent 15minutes waiting for that to be resolved) He gave me card to my room at 13:45, after cca 10seconds he asked me to return the card as he could only give it to me after 14:00. Upon leaving the property I said 'have a nice day', his response was 'yeah, yeah'. (The communication was done in Czech, so it was not due to the language limitations) I think such a nice hotel should have more Profesional receptionists. Note that other receptionists were very nice to me.

Amazing hotel 🤩 room was specious and comfortable. Spa without words, we enjoyed it at every moment. Breakfast had a lot of options! Croissant 🥐 stole our hearts and stomachs.

The only tiny moment maybe hotel may think about reopening reception from Sadova street (at least during summer/checkin time). But this is nothing to ruin vacation.

-Nice wellness / pool area -Spacious and elegant room -Great location, few minutes walking distance from colonnade

-Breakfast not diverse at all -Wi-fi not working at all -No room service during duration of the trip -Hair drier not working properly

We had a perfect vacation. Room was big and comfortable, the same can be said for the bathroom. The parking options were great and it was easy to access the city centre on foot.

There was plenty of tasty food for breakfast, but we would expect more choices from a four star hotel.

The position was very central and the facilities, like pool and spa, were very nice.

Not all the staff was able to speak English good enough. But, they were all very polite and kind.

Very nice pool, comfortable bed, interesting hotel complex (6 buildings connected via underground corridors).

Reception staff was reserved and not overly friendly. Breakfast was good, but pastry was very basic (cheap bread and basic rolls)