Nice enough room on ground floor close to the breakfast room, comfortable beds and opening windows. Breakfast was excellent and would recommend the restaurant for dinner. Very nice outside terrace with good views Very quiet location in the mountains with plenty of parking

Apart from one waitress the staff didnt understand English which could be an issue for some people Location is very isolated up a mountain at the end of a residential district. Definitely need a car. Rooms were basic and quite small.

I really enjoyed my stay at the hotel. The room is clean and spacious, equipped with everything you need. Breakfast is good. I was especially pleased with the surprise that the hotel staff arranged for my birthday - for breakfast our table was festively decorated and my wife and I received a glass of dry sparkling wine. Very good short trekking route with a beautiful observation tower in the end.

I would like to advise allowing reception staff to communicate with guests in languages other than German, adding music TV channels and channels in other languages. Also, perhaps, to increase the occupancy of the hotel, it would be advisable to use the capabilities of the ski resort - purchase and use a snow cannon, use a cable car, etc.

This hotel is amazing. It's in a great location, at the end of Wernigerode, right next to the nature. I felt the air there is super clean and healthy. I like the green grass of the ski schanzen (we were there in the summer). At night it is so quiet, you only hear birds' noises. The room was spacious and the bathroom had everything necessary. I really love this location for its serenity, nature and fresh air. The breakfast in the hotel was very good as well.

The staff were very friendly and helped us with steam train tickets. Vegetarians have many options at breakfast. The hotel is very picturesque and located next to a small ski jump facility. My young daughter and I had fun and will definitely come back.

the taxi from the bahnhof costs €15. it would be nice to have a hotel shuttle. but this wasn't a big problem - the taxi driver gave us a great tour of the village :-)

Just a little too far out and lots of hills. Ok to walk down to town 10-15 minutes. But too hard an incline to walk back taxi £10-15 euro

Pillows appalling.

Stauffi liked the possibility to cook tea in his room, although he thinks the water boiler should be rinsed once in a while. He liked having the opportunity to take part in a competition in ski-jumping.

The ability of other guests to park adequately in a parking lot shows room for improvement.

The breakfast selection was great. Complimentary sauna was easy to use and a very nice feature after a long day out. I really enjoyed getting a to choose between a little surprise or housekeeping.

It’s manageable without a car, the walk from the main station was 30 minutes with a 5 minute uphill portion. Could be challenging with luggage, also tiring after a long day out.

Rooms clean and comfortable apart from the pillows! Good bathroom. Staff pleasant. Interesting to see children on the ski jump

No bar or restaurant and quite a long walk uphill from town but good for us!

A perfect place to stay if you travel by car. Everything is new and in perfect condition. Personal is friendly and helpful. Tasty breakfast is also included. We had a perfect stay with our friends in this beautiful place.

Good breakfast. Comfy room with big windows. View of the castle. Nice desk personnel.

Hard to park in the dark. We didn’t have the right PIN but were able to get in luckily.