Taxi 40mins from airport, £35. Beautiful hotel and grounds. Lots to do, always something going on. Great room, block 39. Beautiful beach and sea. Pool great. Animation team brilliant, especially Le Bron. Non stop enthusiasm without being too pushy. Loved variety of entertainment available. Read some reviews about poor attitude of staff, it's true but don't let that put you off going. It's a beautiful complex. 👌

Shocking staff in Buffet hall and some bar staff. Very nonchalant and half assed. Not all of them but too many to not comment on it. Paid over £5k for dream holiday so did annoy me when you have staff that make you feel like a 'nuisance '. Hotel need to seriously sort staff out and send them on a 'social etiquette ' course. Saying that, didn't let it spoil hols. Rest was just perfect 👌

Good but bad service

Service in all restaurants especially breakfast servers

Excellent in all important for a family ways.

Pool water is too hot. We wanted to get a membership with the company and bring our staff and clients to their locations for retretes and workshops, however, they did not allow us to study the contracts and check it with our accounting and legal. They put pressure to review everything and sign after the presentation they had. That's unfortunate. We really wanted to work with them, but no reasonable person should be expected to sign into any significant legal and financial commitment in the lobby on the spot and without careful review of all details.

We had an excellent stay at this hotel. From the moment we arrived, everything was flawless—the staff was welcoming, the facilities were comfortable, and above all, the property is exceptionally well maintained. Every corner is clean, well-kept, and clearly cared for with attention to detail. You can truly feel the commitment to providing a high-quality experience. We would definitely return!

Honestly, there was nothing we didn’t like. Everything exceeded our expectations, and we truly enjoyed every aspect of our stay.

I loved everything about this Resort, Starting with the friendly and efficient Staff at the front desk. Ronny makes my weekend by giving me the best room possible. Also, Nestor at the Italian restaurant made me feel like a queen at that restaurant. And Rosa the cleaning lady was very polite and helpful. Loved everything this is an exceptional resort. 10/10. I recommended. The food is delicious, the drinks are super good. I want to move there forever. I love SERENADE.

No comments The beach needs to be cleaned. I notice lot of algae on the beach. However, I was told at the airport that there has been an algae infestation on the beaches from that area. And authorities were addressing the issue.

The staff were friendly and very attentive. Our concierge, Patrick was amazing and very helpful. The food was very good, even my picky kids loved it! The two shows we went to, The Greatest Showman and The Michael Jackson tributes, were very entertaining. The beach was fabulous. The waves were strong so be mindful if you are not a a good swimmer.

The sofa bed was not comfortable. I would have liked a drying rack in the room for all out wet clothing. The a la carte dinners were a bit slow with the service so be prepared to wait. If you don't want to worry about that the buffets are great and have a huge selection.

I loved the beach, pools and the resort total atmosphere and vibe. Japanese and French restaurants were great. We were upgraded to a family suit and David in the reception was very helpful.

The rooms and benches in the beach are dated. When you're getting shower, all the bathroom gets wet. Getting beverages in buffet takes ages. Also, tea or coffee in the mornings is always cold.

The hotel has good food, the staff are friendly and kind, the surroundings of the hotel are clean, the pool is large and has different depths.

I didn't like that there aren't many activities at night, the live music doesn't last long, the walking areas have music in English which doesn't seem logical to me, people expect to hear native music from the place they're traveling to. You don't feel much of the culture of the country.

We love everything about here! Sandy checked us in and kept in contact with us go the entire trip. She made sure we had everything we needed. The food at the hotel was awesome as well. We are plenty. The checkout team Andry and Oscar were great as well. Overall we felt welcomed. We felt like family. My sons definitely loved it and we'll be back.

Common areas were nice. Pool was nice. Beach area was clean. However, rooms were a bit outdated and shows signs of old age. Needs an upgrade.

Water slides were in terrible shape. The floor seems very loose and hazardous to walk on. The slides were separating and would snag skin. Do not recommend to book based on water slides