It was close as well as very safe traveling with family. Lobby area as well as the breakfast area was clean . The hot tub and pool was very clean as well . They keep the hallways so hot . It was over 80 degrees in the hallways . That the only thing I didn’t like . House keeping was very professional and made sure the rooms stayed clean and that’s what I love the most. Also had lots of parking and the property had great lighting as well for your safety.

The temperature they keep the hallways was very uncomfortable. When you had to leave your room as well as coming back to your room . Just was to warm for me .

I have a few suggestions for improvement: 1. Increased security measures are needed to prevent overnight theft, such as the recent theft of my car's windshield wipers. 2. The building could benefit from an additional elevator to reduce wait times. 3. Extending breakfast hours until 10 am would be more convenient for residents. 4. Installing more washers and dryers would greatly enhance the laundry facilities.

Hotel staff was friendly and the hotel was clean. The bed was comfortable enough. The bathroom was clean. Housekeeping took care of what we asked them to and left alone the bed like we asked them to.

The only problems I had were the elevator sounds, the smells, and the bathroom lights. The elevator sounded like it would stop working at any moment, possibly even break and fall. The elevator, the 4th floor hallway, and the room smelled musty and really gross. The room only smelled mildly musty (which we were able to get used to and not notice after a few minutes being in the room each time), while the hallway was overwhelming musty with a mix of other scents I couldn't identify or describe other than not good. The elevator was less musty smelling than the hallway but it was a different mix of musty scents then the hallway. The lights over the mirror in the bathroom in our room flickered and some of them went out, which more annoying than anything else.

The extra sofa bed was awesome and very accommodating for my family for the 2 rooms side by side with extra door linking the rooms together for the 3night stay. It was indeed a wonderful. experience. My kids loved it.

The rugs or carpet need to be shampoo and install air freshener round the premise.

We were in Dallas for spring break and decided to stay outside of the downtown area. This was one of the recommended places to stay. As a family traveling, we were very satisfied with their accommodation. The hotel staff were very nice and always greeted us in and out. The lady at the front desk was professional and was able to assist us with some of our questions around the city. The special offer price was definitely a value savings for us. We had a King Suite and the size was exactly as described online. The bed sheets were clean and the refrigerator kept our food and drinks cold. Overall, we had a great stay at Comfort Suites Plano and we recommend them.

Staff (front desk, cleaning, and breakfast) were all very friendly and helpful! Saw lots of smiles, which was nice. Bed was comfortable. Appreciated the extra space in the suite. Enjoyed the hot tub. Appreciated seeing a lift for those who need extra assistance getting into the pool.

Pool was smaller than expected from the photos, but we were grateful it was opened and temp was nice. Parking was a little crowded. Spaces were always available, though often further away from entrances.

Very spacious rooms that were clean and everything worked. I also loved the coffee maker and nice size television. The bed was comfortable and the AC worked great.

The continental breakfast food was not to my liking. The little sausages were undercooked one morning and the bacon was way undercooked the 2nd morning. The bagels, juice and waffle makers were all excellent.

Love how the housekeepers attend to our needs when we ask for extra towels we’re so friendly and clean our room during our stay, front desk manager that was on duty at the time of my arrival was helpful too.

That there were not enough toiletries like body soap but other than that everything was okay

Staff were very nice and friendly and very helpful. The housekeeping staff were very efficient and quick, room was refreshed every day.

The WIFI was a bit spotty at times but all you need to do is refresh and it should work.

Beds were comfortable and breakfast decent.

The floors are poorly insulated so the patron below me was less than enthused when we arrived around 10pm after a 13hr drive.. request the bottom floor if traveling with children so that you don't get threatened with removal after paying for your family's stay.