The staff, and the staff ... what an amazing bunch of friendly Dominicanos. The welcome mat extends all over, everyone is friendly, from the front desk all the way to room service, cleaners, restaurant staff. The hotel is placed in a privileged spot in Santo Domingo's seafront promenade. The city has been maligned for insecurity, but that does not apply to this part of the city. Of course, a large part of the city is unsafe, but the seafront promenade is highly policed, and lots of families enjoy the afternoon breeze with children, babies in strollers, and a nearby fair, clearly visible from the room windows, all this makes the hotel surroundings safe and easy-going. I haven't walked on the backstreets, but at least the large promenade is amazing. The fair is lots of fun, with wheel of fortune, etc, with folks walking-dancing to the tunes of bachata in loudspeakers. Views over the sea from rooms in higher floors is spectacular, especially at dawn. The food is amazing, you find Dominican and international options in the breakfast buffet, great coffee, and dining options through room service are top-notch, including cod in clam sauce that melts in your mouth and an otherworldly seared octopus. Food is a bit pricey, but worth paying for. I can't wait to get back!

Giant corporate international modern style hotel devoid of any unique character - could be in Omaha or Algiers. Nice spot on the Malecon / coast boulevard possible longish walk into the Ciudad Colonial - but a 300 peso taxi ride. Great shower and hot water. Nice bathroom. Elevator wait miniscule. Easy checkin and out. Breakfast buffet very good with good service. Quiet. Nice pool w/terrace overlooking ocean Wonderful staff. Good Indian restaurant a (long) block away.

Really nothing to dislike except lack of Dominican atmosphere.

Breakfast was excellent . Victor y Jose Manuel did really great. Friendly and provided good customer service. They are so nice!!

I don’t know your relationship with the casino, but services are really bad. Machines never available due to people sitting and not playing. Waitress have preference with some people given beverages, food etc. sone people playing in two machines at a time. I will never play there no more.

The front lobby staff were so friendly and helpful. They were eager to assist with anything!! I felt very comfortable & well assisted!! The proximity of the hotel to restaurants and the shoreline are a plus! The pool area on the 2nd floor is beautiful to watch the sunset each night & plenty of space & seating areas. The area was never crowded!

The housekeeping staff did forget to restock washcloths, hand and body towels a few times. A call to front desk and someone came to deliver the missing towels within 2 hours.

A beautiful hotel, everything is very clean. The staff were all very nice and professional. They really try hard to make sure you are satisfied and comfortable.

The only problem I had was that the mini bar in my room was empty. But everything else with my room and the hotel was excellent.

The breakfast was very good ,I would add some breakfast potatoes. The location is a very good location. The hotel was not loud. The pillows and the mattress was The Best I have ever slept on !!! They were so comfortable that I took pictures of the name on the mattress and pillows because I now want them for my home in the U.S.!!! If I could purchase them from the Hotel I would. EXCELLENT !!!!

There was no room service menu in the room. There is no directory and no information about the Hotel placed in the room. There was no refrigerator Casino was confusing , all the betting , minimum bets , payouts were for pesos.

Breakfast was great. Location is great. Chef was great.

Didn't like that ice was not more accessible.

Got a free upgrade to the presidential suites at the top floor of the building. Very spacious and comfortable. Breakfast was excellent, valet parking on site. Not too far from the old colonial section. Friendly staff.

Cleanliness

I was assigned a corner room without proper space I had already booked and paid for. No change was done

Oh my God I enjoyed the Room the Bed was so Comfortable - The view was perfect but will need one with Balcon next time One thing I did not like was Crowne Plaza charged me $17 + for breakfast even I had breakfast included but I called to bring the breakfast to me in the room Not a great thing to do - I should not be charged

Did not like the charge of my breakfast because I requested to be delivered. One of the Supervisor was not kind at all - Even when I was checking out today 3/2- He Worked in the morning and has some a little white hair - I considered him to rough when asked questions He did not provide me a receipt when I was leaving and told me that will be sent by email Also, was telling me to pay some other charges that I contested - Like a deposit for Security that should go backto my card the lady told me when I was checking in on 2/25 Issues like that should be checked Thanks