Staff was very gracious and happy to help with anything. They really went above and beyond to accomodate any request. The room was amazing, for western standards maybe a bit dated, but for Egyptian standards very nice and had everything we wanted. Great view, lots of balcony space. We had a great view of the Nile and could see the Pyramids on clear days. The breakfast we included was great everyday, plenty for anyone to get what they wanted. We had an early check out and the staff even got us breakfast bags to bring along to the airport. We used the restaurant once for dinner, which was buffet style and also very good. The location of the hotel is great, your right in the middle of Zamalek, a great district in Cairo. Shops, restaurants and supermarkets are very close and many to chose from. Also very easy to get Ubers from this location, I do recommend getting in and out of the Ubers outside the gate, since the security checks every driver and they have a snifferdog walk around the cars. It takes a while for them to get in and out. The hotel has great security in that regard and the entrance is behind a closed gate. Check in and check out went very fast and smooth and even with our very early arrival we were able to get to our room very fast. Bags are brought up to your room and picked up when you leave. The cleaning staff is very professional and thorough and extra's of anything are easily arranged through them or management. Within the hotel no tips are expected as far as I was aware.

The pool is only accesible through the breakfast/dining area and by walking through the lobby. There are places to change at the pool, but you cant really walk from your room to the pool in your swimming attire. Some things can be quite pricey, we asked for transport from the airport but through the hotel it would have cost over 25x the amount compared through the booking.com services, so I wouldn't recommend using the hotels service in that instance.

good location in Zamalek. Breakfast was fantastic, with a really wide choice. You can get freshly made coffee or cappuccino from an italian machine (what makes the difference). really friendly staff. by booking, we didnt see the hint that the pool is under maintenance, which was the reason why we chose this place. we were kind of upset. so they gave us a suite with a fantastic view instead of a room overlooking other buildings - how nice is this! rooms are a bit outdated, but with every comfort. they have a great coffee shop outside on the ground floor. we didnt use the hotel’s asian restaurant. but we can recommend the libanese restaurant al-dayaa 10min by foot

the construction site in front of the hotel (towards the river) - which is not in responsibility of the hotel, but you should know. they are building a new walkway.

We stayed in a 2-bedroom suite with a Nile view and it was beautiful. Very spacious and comfortable with stunning views. All the staff were friendly, welcoming and helpful. Check-in and check-out were quick and smooth with Hazem. Farida was helpful with guiding us on places to visit. My daughter really enjoyed the pool and even got some swimming tips from one of the staff. Quick and efficient laundry service. Nice in-room breakfast. Other reviews mention that the hotel is dated and old, but this is not unusual for Cairo. I grew to like the charm of being in an ancient city.

Cleanliness was okay but could be improved.

Our stay was absolutely incredible! We spent six nights in a beautiful suite with a breathtaking view of the Nile, making for an unforgettable experience. Unfortunately, my sister twisted her ankle during our stay and needed special assistance, including a wheelchair to move around. The hotel staff went above and beyond to accommodate us, always providing everything we needed with a warm smile and genuine kindness. Their exceptional hospitality truly made a difference. The surrounding area is also fantastic, featuring elegant streets lined with embassies and an array of upscale dining options. From start to finish, this hotel exceeded all our expectations, and I wholeheartedly recommend it to anyone looking for a luxurious and seamless stay. We cannot wait to return!

Nothing

Hilton Zamalek Residence is simply an outstanding hotel, located in the heart of the city with an amazing view of the Nile! The location is perfect — right in the center, close to the main attractions, making the stay even more convenient and unforgettable. The view from the hotel is breathtaking, and you can't help but fall in love with such panoramas! The staff here is truly top-notch. Mohamed El Sohid at the reception and Farida in guest relations were incredibly helpful and showed great care throughout our stay. We were absolutely impressed with their service — always attentive, friendly, and ready to assist with anything. When my friend’s child got sick, the hotel quickly prepared a special soup for him, and the public relations specialist even called to check on his health — such care is rare to find! The breakfast here is a true delight: freshly squeezed juices made from guava, strawberry, and orange, along with a huge selection of pastries that will make you start your day with a smile. The food is delicious, but the main highlight is the atmosphere and the stunning views, making the stay truly special. I highly recommend this place to anyone who wants to enjoy comfort and the beauty of this amazing city!

The pool is outdoor, don't make plans to swim at the winter season )

Located in good locality. good comfortable mattresses. clean. very good breakfast.

needs renovation/refurbishment/updating. AC very old style, making loads of noise. very expensive. good overall hotel but not really value for money that we paid.

"Overall, everything was fantastic! The staff was incredibly supportive, with a special thanks to Dina Ehab Ahmed for her outstanding support and the wonderful surprise for my kids' birthdays. Dina truly went above and beyond to make our stay memorable. I highly recommend this hotel to anyone visiting Cairo and hope Dina can read this message – she was truly amazing throughout our stay

I highly recommend this hotel to anyone visiting Cairo and hope Dina can read this message – she was truly amazing throughout our stay. The only improvement I’d suggest is a bit more variety in the breakfast selection." This keeps it warm, appreciative, and encouraging!

Very spacious and well-appointed room with excellent views over the Nile. Helpful staff. The coffee shop downstairs is excellent, as is the in-house Japanese restaurant. Leafy neighbourhood makes for a nice change in Cairo. Close to shops and restaurants. ATMs nearby.

There's no escaping the party noise at night from the other side of the river, but it wasn't too bad.

Staff is very proffessional The workers were very professional, very friendly and cooperative, especially Captain Hamada and the room cleaners who put roses on the bed and other beautiful surprises that we see every day when we return to the room We booked a room overlooking the Nile and the view was enjoyable with a cup of coffee Thank you from the bottom of our hearts for welcoming us and making us comfortable. Location of this hotel is exceptional ! Located in very clean and pleasant area.

The restaurant and its furniture do not match the Hilton name. The smell of food spreads throughout the rooms, knowing that we are on the 11th floor, and the smell is annoying when the windows are opened. We qre not sure from where is the source of the smell. The bed covers were not changed during our 6-day stay, but we believe that if they were informed, they would replace them.

The room was very large, with a beautiful view of the Nile. The location, Zamalek is superb! It’s quiet and on the same street as many consulates therefore safe to walk to the restaurants and the riverwalk even at night. The staff, Hashem and Mohamed (I believe El Said, wears glasses) were exceptional in their service and made sure my stay was great. I really appreciate the time they took to answer my questions and recommendations for things to do and restaurants to visit.

Outdated carpet